Customer Service Branch Manager

Lisa Tolliver

**** ******** **** ****** *****, GA 30248 Phone: 770-***-**** **************@*****.***

Professional Summary

A highly experienced manager in daily operations who has demonstrated the ability to lead diverse teams to new levels of success. Strong leadership skills. Excel at supervising and training associates. Impressive track record of more than 15 years of hands-on experience in process improvement, staff development, and managing staff, inventory control, maximizing overall customer satisfaction. Proven ability to successfully develop and maintain employee training, including the organization's critical business requirements, identify deficiencies, create innovative and cost-effective solutions for enhancing competitiveness, and increasing revenues, and improving customer service.

Critical Thinking/Strategic Planning

Subject Expert Compliance Requirements

Manager/Motivator

Excellent Customer Service skills

Career Experience

Restaurant Depot

Branch Manager, Marietta, Georgia 2025-Present

Manage all operations of the Marietta store. Lead 50 employees and develop strong business relationships with customers Ensure compliance with established policies and procedures including but not limited to safety (HACCP, OSHA) personnel, security, pest control and shrink control. Review financial and operational reports and take necessary actions based on report results. Direct subordinates to ensure timely and accurate management of all warehouse operations including safety, sanitation, shelf labels, inventory, merchandising, receiving, stocking, stacking position, order pulling, shipping and in store customer service. Maintain communication with the Corporate Offices to ensure compliance with company policies and procedures as well as state and federal laws and regulations.

Regional Manager- GA/Al (7 Restaurant Depot Stores) 2023-2025

Led an assigned regional territory (GA/AL) in the areas of P&L, freshness, compliance (internal and external), customer service, safety, recruitment, collective bargaining, training and development of staff – at all levels. Customer Engagement, Merchandise Presentation, maintain Store Inventory, Recruitment/Hiring and Training/Retention, Operations, Drive Sales, Profitability and Gross Margin Growth, Communications.

Branch Manager- Buford, GA 2021-2023

Auditor- FL/LA/SC/NC/AL/GA Region 2018-2021

Examine financial records, verify compliance, identify potential risks and adhere to relevant laws, regulations, and accounting standards like Generally Accepted Accounting Principles (GAAP). Report findings highlighting areas of concern or non-compliance.

Assistant Branch Manager- Atlanta, GA 2017-2018

General operations of the Branch. Develop strong business relationships with customers, ensure compliance with established policies and procedures. Manage personnel, inventory, shrink, low stock, scheduling, and report to Branch Manager any concerns.

Lowes Home Improvement

Support Operation Manager, East Point, Georgia - 2015-2017

Assist Sale Manager (ASM), store manager in all three areas Front-End, Back-End, or Night Operations. Managed 150+ employees. The ASM Support role is primarily responsible for planning, scheduling, monitoring, and successfully implementing all non-selling operations in the front-end, back-end, nights shift in the store (i.e., cashier and administrative functions), facilitating the store’s ability to provide superior customer shopping experience and maximize sales and profitability. Back-End and Night Operations responsibility for planning, scheduling, and training staff to deliver superior customer service. This includes leading a team responsible for critical support processes including receiving and stocking inventory, assembling product, and delivery. In addition, the individual in this role delivers training to associates, manages performance, and creates schedules for the team to always ensure adequate department coverage. Trained Lowes sale associates on critical sales techniques.

Assistant Store Manager Sales, Lowes 2012 to 2015

Assist in driving 34 million sales and margin alignment with the financial plan of the retail store with managing sales team. Accountable for managing and driving overall sales in: In-store pro services, installed sales, special order sales, home project sales, extended protection plans, and credit. Responsible for building and developing, recruiting, hiring, training, mentoring, sales, margin, close rates, and average tickets.

Service Manager, Lowes 2012 to 2012

Manage 50 employees. Assist in driving 34 million sales and margin alignment with the financial plan of the retail store by managing sales team. Took responsibility for driving superior customer satisfaction and consistently reducing customer complaints. Performed store managers responsibility during managers absence. Responsible for recruiting, training, mentoring and coaching, and developing other Service Managers. Initial contact with customers when needing decision-making services. Maximizing overall customer satisfaction with Lowes in-store experience.

Support Manager-Freight Flow, Lowes 2011 to 2012

Managed 50 plus employees, responsible for employee schedule, supervising, maximizing sales teams with assisting profitability from 28 million to 34 million, Leading team responsible for receiving and stocking inventory, assemble product, and delivery, Training associates, Performed managers performance evaluations,

Create and maintained associates staffing and schedules, Established and maintained effective methods for meeting service objectives and customer needs.

1994-2011

Install Sales Manager, Lowes Home Improvement, McDonough, GA,

Install Sales Manager, Lowes Home Improvement, Atlanta, GA,

Sales Manager, Home Depot, Conyers, GA

Grady Hospital/EMS, Atlanta, GA

Postal Service, Atlanta, GA

Education/Skills

Word, Excel, DOS,

1992 Clayton State, Paramedic Certificate

1985 Graduated Morrow High School

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