Scrum Master Bi Analyst

Muma Ndishefeh

Tel: 843-***-**** **********@*****.*** Greeleyville, South Carolina

PROFESSIONAL PROFILE

Scrum Master and BI Analyst with over 7 years of experience with a strong record of leading cross functional, Agile teams to deliver high quality, customer centric solutions. Experienced in partnering with Product Owners, BAs, and QA team to define Epics and User Stories, establish clear acceptance criteria, and keep a prioritized, estimated backlog aligned to the product roadmap. Known for facilitating effective Scrum ceremonies, removing impediments, and using data (velocity, burndown, cycle time, escaped defects) to coach teams into high performance. A clear, concise communicator who builds trust, resolves conflict, manages risk and dependencies, and creates stakeholder ready presentations. Hands on with Jira and Confluence; comfortable navigating SDLC controls and balancing short term deliverables with long term vision and value.

AGILE SCRUM AND BI ANALYST COMPETENCIES

Agile Delivery

Scrum, Kanban, SDLC compliance, Waterfall familiarity

Facilitation

Sprint Planning, Daily Scrum, Refinement, Sprint Review/Demo, Retrospective, stakeholder workshops

Collaboration Tools

Jira, Azure DevOps Boards, Slack

Other Skills

Communication (English & French), SDLC, Microsoft Office, Excel

Coaching & Team Health

servant leadership, conflict resolution, psychological safety, continuous improvement/Kaizen

Risk/Dependency/Budget Awareness

identify/mitigate risks, manage cross team dependencies, support budget/scope trade offs

Tools

Jira, Confluence, Miro, Power BI, SSRS, SSIS, SQL Server, Power Query, DAX

CERTIFICATIONS

Certified scrum master (CSM)

Certified product owner (CPO)

Safe agilist (SAFE)

RELEVANT EMPLOYMENT HISTORY

Scrum Master/BI Analyst

GAMA-1Technologies Inc. Feb. 2021 – Present

Responsibilities:

Work closely with the Product Owner in defining the product goal & roadmap.

Facilitate all Scrum ceremonies - Daily stand-ups, Grooming, sprint planning, sprint review, Demo, retrospective meetings.

Help establish priorities, structure process improvement strategies, schedule projects, manage cross-functional teams, direct and monitor work efforts, identify and manage resources, develop metrics, and perform quality control reviews.

Coached new team members on Agile mindset to enhance Skills.

Resolve conflicts between team members to increase productivity and timely product delivery.

Focus on improving customer service and team relationships to create a healthy work environment and quality product delivery.

Collaborate with stakeholders/customers to gather business requirements, design data sources and flows, and create a presentation with meaningful insights.

Lead the implementation of Power BI reports and dashboards, improving data accessibility and decision-making processes.

Develop multiple dashboards, analytical reports, KPIs, and interactive reports based on business requirements using Power BI to support executive business needs.

Prepare, test, deliver, and maintain reports with interactive intelligence in systems across the organization.

Scrum Master

Humana – Louisville, KY June 2018 – February 2021

Responsibilities

Facilitated all Scrum ceremonies: Daily stand-ups, Grooming, sprint planning, sprint review, Demo, retrospective meetings

Coached new team members on Agile mindset to enhance Skills.

Effectively track the team’s progress, including burn down, velocity, and release forecasting, Poker Planning

Resolved conflicts between team members to increase productivity and timely product delivery.

Promoted continuous improvement and helped teams increase productivity and foster innovation.

Removed impediments to encourage teamwork and self-organization.

Improved transparency by making the sprint task board accessible to other Scrum teams and managers in the organization.

Helped establish priorities, structured process improvement strategies, scheduled projects, managed cross-functional teams, directed and monitored work efforts, identified and managed resources, developed metrics, and performed quality control reviews

Assistant Project Coordinator

T-Mobile March 2017 - May 2018

Responsibilities:

Coordinated teams to meet project milestones on time.

Managed schedules and facilitated stakeholder communication.

Tracked progress and maintained detailed documentation.

Resolved challenges to ensure smooth project execution.

Supported strategic planning for remote projects.

Project Manager

Ebeck Group Ltd, October 2010 - September 2014

Responsibilities:

Worked closely with sales, purchasing, and other relevant departments for timely product delivery.

Ensured that inventory and warehouse staff followed relevant health and safety regulations

Prepared and documented daily deliveries and shipments

Designed and implemented an inventory tracking system that accurately monitored stock levels.

Present and explained in detail the use of all the company’s products

EDUCATION

Certificate in Association of Certified Chartered Accountants (ACCA) From the University of Douala, Cameroon

Higher National Diploma - Alpha Higher Institute, Douala-Cameroon

Bachelor of Science in Accounting - Alpha Higher Institute, Douala-Cameroon

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