Customer Service Administrative Assistant
Resume:
ABOUT ME
Dedicated, well-organised, and efficient professional with 6 years of
experience in Administrative Assistance and Hospitality roles. Demonstrated expertise in managing administrative tasks and customer service. A meticulous and creative thinker, with a proven track record of contributing to company growth and development. Seeking an opportunity with a forward-thinking organisation to further enhance skills and achieve mutual success.
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Education
Cagayan State University - Tuguegarao
City, Cagayan, Philippines
Bachelor of Science in
Hospitality Industry
Management
2019
Certifications
Civil Service Exam PH
Professional - 83.64%
Skills
Commercial Cookery
Skills Australia Institute,
Adelaide South Australia
Project Management
Email Management
Attention to detail
Calendar Management
Marketing and Social Media
Critical Thinking
Active Listening Skills
Multitasking
Tech-savvy with good written and
verbal communication skills
File Management
Basic Graphic Design
CARL VINCENT AQUINO
Administrative Assistant
WORK EXPERIENCE
March 2023- Present
Mrs. Rodri Laundry Center, Philippines
ADMIN ASSISTANT
Develop and maintain a comprehensive inventory management system for detergents, fabrics, and other supplies. Monitor stock levels, reorder supplies as necessary, and negotiate with suppliers to ensure cost-effective procurement.
Create catchy content and graphics for marketing.
Establish and enforce quality control measures to meet or exceed customer expectations.
Conduct regular inspections of equipment and facilities to ensure compliance with safety and hygiene standards.
Develop weekly to monthly budgets, forecasting revenue and expenses to achieve financial targets.
Analyse key performance indicators to identify areas for improvement and cost-saving opportunities.
Reconcile cash sales and online payments against system-generated inventory count.
July 2024-
Freelancer, Part Time - Gen Developments Pty Ltd November 2024 ASSISTANT LOGISTICS MANAGER
Provided comprehensive support to streamline logistics operations, ensuring the smooth flow of materials and information within the business.
Sourced and requested quotations from suppliers to secure the best pricing and terms.
Prepared and sent client estimations, ensuring accuracy and timely delivery.
Raised, dispatched, and managed Purchase Orders (POs) with suppliers, as well as coordinated the receipt of goods.
Organised material pick-ups and coordinated freight logistics to meet project timelines.
USCT301- Multiple Flight
Attendants Onboard
Inflight Institute
Tools Used
Google Workspace
MS Office
Zoom
Helpwise
Canva
Calendly
ChatGPT, Bard, Perplexity AI, Claude
Meta
Wunderbuild
References
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Ellah Santos
**********************@*****.***
Mj Rodriguez
WORK EXPERIENCE
April 2020- July
2023
Freelancer, Part Time - The Feet Doctor LLC
VIRTUAL ADMINISTRATIVE ASSISTANT/
BOOKKEEPER
Provided comprehensive administrative support to the business owner, including managing calendars, scheduling meetings, preparing reports, handling correspondence, and overseeing bookkeeping tasks. Maintained an organized filing system for electronic documents and managed invoicing.
Assisted in coordinating team projects to ensure they stayed on schedule and conducted research to provide recommended solutions as needed.
Responded to emails promptly and ensured important information was appropriately delegated.
Engaged in content creation and social media management activities, including basic graphic design and scheduling content using Meta Business Suite
Aided clients in processing a wide range of banking transactions, including accepting deposits, handling loan payments, cashing checks, facilitating money transfers, and assisting with savings withdrawals. Ensured the meticulous balancing of cash within the bank's vault to maintain accuracy and security.
October 2019-
Bank of the Philippine Islands August 2024
TELLER/ CASH CUSTODIAN
Assisted clients in addressing fundamental banking inquiries and completing transactions.
Delivered exemplary customer service that exceeded clients' expectations.
Collaborated with branch managers and officers in promoting and selling various bank products.
Liaised with the Accounting Assistant to ensure invoice accuracy and proper documentation.
Managed email correspondence, ensuring prompt responses and appropriate delegation of information.
Created visually appealing graphic designs and scheduled content for Meta Business Suite and LinkedIn to enhance brand visibility. Developed and maintained spreadsheets to track project progress and material requirements effectively.
September 2024-
Stanthorpe Plumbing November 2024
ADMINISTRATIVE/ ACCOUNTS ASSISTANT
Managed email correspondence.
Entered leads and new client information into the system with accuracy and attention to detail.
Prepared and sent estimations to clients, ensuring all required information was included.
Scheduled jobs and coordinated timelines to meet client and business needs.
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