Customer Service Data Entry

Carol Johnson

*************@*****.*** Fort Lauderdale, FL, US 954-***-****

WORK HISTORY

Billing Specialist at Medical Staffing Network Cross Country Healthcare April 2008 - June 2025

Audit of all time-sheets and reimbursable expenses based on processing cycle Invoice clients for time and expenses based on clients billing cycle

Ensure correct revenue recognition for approved time-sheets

Troubleshoot and correct client invoice issues

Provide accurate processing of all time-sheet adjustments

Responsible for distribution of all invoices in accordance with client requests.

Ensure accurate completion of all special billing for appropriate clients, including maintaining exception billing list for designated customers

Become familiar with the processing of other types of invoicing as needed (example OB10 and B32 invoice presentment)

Responsible for maintaining all necessary documentation for the processing cycle included but not limited to emailed invoices, reports, etc.

All other duties as assigned

Timely research and resolution of all pay bill inquiries to the assigned mailboxes utilizing the highest level of customer service

Maintain current and accurate client information such as contacts, addresses, and purchase orders, cost centers, invoice format requested by the customer etc.

Operate in a fully integrated pay bill application

Ensure generation and delivery of timely, accurate invoices for services rendered

Patient Account Liaison at Holy Cross Hospital

July 2006 - March 2008

Act as a liaison between the medical practice and billing office to ensure smooth work flow and open communication

Handle correspondence charge entry, follow-up, cash posting (manual and electronic) and A/ R analysis

File and organize patient and insurance records electronically

Responsible for follow-up on denials from insurance companies, reviewing accounts for possible adjustments appeals, obtained medical records to appeal claims, contact insurance companies patients for information

Submitted claims to secondary carrier with primary Explanation of benefit (EOB Review and send itemized billing statements to patients

Call patients regarding outstanding balances and establish payment plans

Taking payments over the phone with credit cards Collections

Escalation Callback Specialist at Precision Response Corporate (PRC) August 2001 - July 2006

Identify and correct inconsistencies or errors in escalations completed by all partners Identify resolution necessary to bring closure to consumer s inquires

Provides back-up support to teammates with additional functions as required to ensure

operational needs are met

Customer Service Representative at Precision Response Corporate (PRC) December 1996 - August 2001

Handled 100+ calls in an inbound call center staffed over 400 customer service representative

Listen attentively to caller needs to ensure a positive customer experience

Received certificate awards for providing extraordinary customer service

Helped company attain the highest customer service ratings (as determined by external auditors)

-- earned 100 points in all categories including communication skills, listening skills, problem resolution and politeness.

Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

Access electronic and paper cataloging systems to look up product information and availability Strive for quick complaint resolution commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

Customer Service Representative at Office Depot

July 1997 - June 2001

Recommended and helped customers select merchandise based on their needs. Purchased and exchanged returned merchandise for customers quickly and efficiently. Manage the Service Desk processes refunds, returns, exchanges tax exempt purchases etc., in accordance with the Company policies and procedures.

Maintained friendly and professional customer interactions.

Assisted in the copy and print center.

- making copies for customers

- faxing

- down loading and printing documents for customers.

- creating booklets for customers and the store.

Accounts Receivable Administrative Assistant at COPS Security Limited July 1987 - August 1994

Managerial responsibilities include support to clients and staffs of three hundred

Accurately key timesheets and other payroll related data ( banking, etc.) within the specified deadlines

Interview and hire new hires, terminate assignments as required

Initiate, process and distribute manual checks and wires as required

Calculated bi-weekly, monthly payroll and prepared all financial budgets

Generated weekly and monthly reports for Accounts Receivable, Accounts Payable and Bank Reconciliation Departments

The staff meetings are scheduled and managerial conferences.

Other duties as assigned by management

EDUCATION

Florida Metropolitan University - 1998

Bachelor of Science - Computer Information Science

SKILLS

customer service, 15+years

process billing, 15+ years

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