Data Analyst Customer Experience

Ready to Interview Immediately Aspiring Data Analyst Customer Experience Strategist Relentless Problem Solver

Ready to Interview Immediately Aspiring Data Analyst Customer Experience Strategist Relentless Problem Solver

Ready to Interview Immediately Aspiring Data Analyst Customer Experience Strategist Relentless Problem Solver

Signature Strengths & Competencies

Hard skills and Attributes

Data Reporting & Dashboard Support (Power BI – beginner level)

SQL Queries & Aggregate Functions (familiar with SELECT, GROUP BY, COUNT, etc.)

ETL Concepts & Basic Pipeline Experience

Data Entry Accuracy & Compliance Tracking

Root Cause Analysis & Escalation Resolution

Stakeholder Communication & Documentation

Microsoft Excel Office Suite CRM Tools

Agile Workflow Adaptability SLA Monitoring

Remote Collaboration & Multichannel Support

Soft Skills & Attributes

Detail-Oriented

Service-First Mindset

Discreet with Sensitive Information

Tech-Savvy

Organizational Excellence

Adaptability

Problem-Solving

Follow-Through

Empathy & Client Care

Multitasking Under Pressure

Remote Collaboration

Executive Experience

Resourceful and purpose-driven professional transitioning into data analytics with a strong foundation in customer operations, documentation accuracy, and cross-functional collaboration. Known for turning complex challenges into clear solutions and for asking the right questions until the root cause is found. Currently building hands-on experience in SQL queries, aggregate functions, Power BI dashboards, and ETL pipelines—with a passion for uncovering insights and supporting smarter decisions. Enrolled in a Data Science undergraduate program (Sept 2025–Mar 2026) to deepen technical expertise and continue growing in the field.

I’m comfortable working remotely, highly communicative, and thrive in collaborative environments.

I’m actively learning and applying data analytics tools daily—especially SQL and Power BI.

I have basic experience with ETL pipelines and understand how data flows across systems.

I’m a natural problem solver—I don’t stop until I get to the bottom of it. That’s why I love data.

I’m ready to interview immediately and excited to grow with a team that values curiosity and insight.

Customer Support Consultant David’s Bridal – Littleton, CO Feb 2022 – Apr 2023

Delivered multichannel support while maintaining structured documentation for internal visibility

Partnered with cross-functional teams to troubleshoot issues and guide customers through time-sensitive workflows

Identified service trends and contributed to process improvements using basic data tracking(SQL)

Supported performance reporting and client satisfaction metrics

Patient Services Rep & Data Entry Specialist CORAM / CVS Health – Centennial, CO Oct 2015 – Mar 2016

Performed high-volume data entry and verification with strict compliance standards

Liaised with insurance reps and internal teams to ensure accurate onboarding and documentation

Supported audit readiness through structured case tracking and collaboration

Financial Services & Government Account Support Sprint – Lone Tree, CO Nov 2007 – Jul 2011

Managed 160+ federal and business accounts with SLA compliance and contract accuracy

Authored documentation used across departments to improve reporting and transparency

Monitored KPIs and call outcomes to identify service trends and support decision-making

Mailroom / Admin / Logistics Roles Various Employers – CO 2016 – 2022

Supported inventory workflows and shipment tracking across high-volume environments

Reinforced vendor standards through on-site quality control and documentation

Education

Education & Data Training

Business Analytics Certificate – eCornell University (Completed Feb 2025)

Data Analytics Program – Colaberry School of Data Analytics (In Progress)

Data Science Undergraduate Program Champlain College – Starts Sept 1, 2025 Completion: Mar 2026

Migdanah Haynes

Email: ***********@*****.***

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