Customer Service General Manager

Carly Michelle Reinert

**** ******* **** *** *********** Co 80031

Phone: 983-***-**** · E-mail: ****************@*****.*** OBJECTIVE

My main goal is to enhance the growth, profitability and the overall success of a company. With a strong background in customer service matched with the business degree I have obtained, makes a good candidate to see things through, and do any job properly to maximize a company's success.

SKILLS

Microsoft: Access, Excel, Power Point, Word

Business Administration- Knowledge of business management, business communications, business ethics, marketing, and personal finance

WORK EXPERIENCE

Green Solution

July 2024-feb2025

Budtender

• Certified Cannabis Budtender (CCBT) with a track record of success in retail and dispensary environments. Proven knowledge of state and federal medical and recreational marijuana regulations. Remained abreast of industry advancements to be a frontline resource and advocate for customer needs.

• Greet customers, answer questions, and provide professional assistance

• Recommend products and provide advice based on customer’s needs

• Ensure the store is clean and organized

• Receive and process payments

• Follow applicable laws and company regulations

• Maintain accurate records of transactions

• Monitor and restock inventory

Current

September 2020-july 2024

Typical duties include: working with clients to understand their needs and to agree the scope of each consulting project. conducting research, surveys and interviews and analyzing data to gain insights into the business. analyzing statistics. detecting issues and investigating ways to resolve them.

Travel Centers Of America

April 2014-August 2020

General Manager

Institute and follow advanced cash handling policies and procedures, Remain accountable for all profit and loss figures, Update and change menu seasonally and in response to budgetary concerns, Ensure all management team and employees comply with health regulations and maintain their ServSafe certifications, Delegate responsibilities and tasks to the AGM, kitchen manager and other employees, Maintain top quality assurance and customer service standards, Focus on building sales and forecasting future performance, order and inventory all items to maximize sales growth. This was a second job in the beginning, for extra income. From 4/2014 to 7/2015 I worked for the Starbucks in Salina Kansas. I became a lead supervisor within 5 months, and entered into the Manager in training program in 2014. In July 2015 I was promoted to a General Manager and relocated to York, Ne and stayed in this location until August 2017. In August 2017 I was relocated to Limon Co to run the Subway concept. Arbys

August2012-September 2014

Cashier

Assist the customers with services and other merchandise purchases Receive, open, unpack and issue sales floor merchandise Stock shelves, racks, cases, bins, and tables with new or transferred merchandise Take inventory or examine merchandise to identify items to be reordered or replenished Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.

Harbor Freight

July 2011-July2012

Cashier

Assist the customers with services and other merchandise purchases Compare merchandise invoices to items actually received to ensure that shipments are correct Receive, open, unpack and issue sales floor merchandise Stock shelves, racks, cases, bins, and tables with new or transferred merchandise Take inventory or examine merchandise to identify items to be reordered or replenished Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases

Spherion Junction CIty Ks

December 2007-August 2008

Call Center Customer Service Agent

Answer incoming calls from customers and assist with general bill questions, receive payments, order devices for the customer, slight troubleshooting of devices, connecting customers to other various departments they made need within the company, Answer other various account related questions for the customer. Providing the information after the customer successfully authenticates information pertaining to the account in question. This establishment closed in August 2008.

Taco Bueno Salina, Ks

August 2007-November2007

Assistant Manager

Manages franchised or independent fast food establishment: Directs, coordinates, and participates in preparation of, and cooking, wrapping or packing types of food served or prepared by establishment, collecting of monies from in-house or take-out customers. Interviews, hires, and trains personnel. Workers may be known according to type or name of franchised establishment or type of prepared foodstuff retailed or wholesaled. This establishment closed in November 2007

Arby's Salina, KS

October 2006-August 2007

Assistant Manager

Manages franchised or independent fast food establishment: Directs, coordinates, and participates in preparation of, and cooking, wrapping or packing types of food served or prepared by establishment, collecting of monies from in-house or take-out customers. Interviews, hires, and trains personnel. Workers may be known according to type or name of franchised establishment or type of prepared foodstuff retailed or wholesaled. EDUCATION

American InterContinental University

Hoffman Estates, IL

Bachelor of Science in Criminal Justice

2/2006

American InterContinental University

Hoffman Estates, IL

Associate of Arts in Business Administration

10/04

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