Outbound Sales Agent

Sinazo Ndlela

Customer Service(Remote)

+276********

********@*****.***

Q Johannesburg.South Africa

SUMMARY

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Customer Service professional with over 14years of experience in providing top-notch support,product knowledge,and collaborative customer engagement.Known for resolving issues promptly and accurately,documenting interactions

meticulously,and driving process improvements through insightful feedback Proven ability to handle multiple customer concerns while maintaining a high level of professionalism.

EXPERIENCE

FFF

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Outbound sales agent

Web Africa[Remote]8

·Exceeded quarterly sales targets by 25%through strategic upselling and cross-selling techniques.

·Developed email templates that reduced average response time by 25%.

·Maintained Top performer status among a team of 150 sales representatives.

.Handled product inquiries and resolved returns/exchanges for a wide customer base.

.Consistently achieved 110%-130%of monthly sales targets by leveraging upselling and renewals,significantly enhancing revenue generation.

.Handled an average of 70+customer inquiries daly through Chat,email,and phone support,ensuring timely and effective resolution of customer needs.

Customer Service Representative

Old Mutual[Remote]

·Engaged with over 1,000 customers

monthly,resolving

03/2021-12/2024

98%of issues within the first interaction.

·Maintained a comprehensive knowledge of over 200 product offerings,leading to 95%accurate and timely responses to customer inquiries.

·Managed and prioritized an average of 25 customer concerns daily,ensuring a 98%timely resolution rate.

·Documented all customer interactions,inquiries,and complaints with a 100%accuracy in the designated CRM software, aiding in efficient follow-ups and trend analysis.

·Collaborated with cross-functional teams to relay over 500 customer feedback,leading to the implementation of three key process improvements.

Independent travel manager 02/2015-12/2016

Dreamport [Remote]

·Exceeded quarterly sales targets by 25%through strategic upselling and cross-selling techniques,leveraging CRM data analytics.

·Implemented a new customer relationship management system,reducing response time to client inquiies by 40%and increasing customer satisfaction scores by 15%.

·Streamlined scheduling processes using Al-powered tools,reducing appointment conflicts by 50%and saving 10 hours per month.

·Implemented a cloud-based document management system,enhancing file retrieval speed by 40%and improving team collaboration.

Teller /Acting branch manager 02/2011-01/2015

South African Post office

·Achieved a 25%increase in cross-sell opportunities by effectively promoting bank products and services to customers. ·Processed over 200 daily transactions with a 99.9%accuracy rate,significantly reducing error-related costs.

31/2025-Currently

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