Customer Service Patient Services

JAMEAKA DANIELS

Atlanta, GA 470-***-**** ******************@*****.***

PROFESSIONAL SUMMARY

Certified Phlebotomist and experienced healthcare support professional with a strong foundation in patient services, administrative operations, and customer care. Background includes 10+ years of leadership in retail, with transferable strengths in organization, communication, and problem-solving. Proven ability to thrive in clinical settings and contribute to positive patient outcomes.

CERTIFICATION

Phlebotomy Certification

Georgia School of Phlebotomy - Graduated June 2024

KEY SKILLS

- Venipuncture & Specimen Collection

- Patient Intake & EHR Systems

- HIPAA Compliance & Clinical Safety

- Insurance Verification & Payment Processing

- Glucose Testing & Blood Pressure Monitoring

- Medical Office Administration

- Customer Service & Conflict Resolution

- Microsoft Excel Scheduling Reporting

PROFESSIONAL EXPERIENCE

Security Specialist

Target - Atlanta, GA

March 2023 - Present

- Assist with maintaining a secure, guest-friendly store environment - Monitor for theft and shrink, support loss prevention measures - Provide clear directions and courteous customer service

Delivery Associate

Amazon - Atlanta, GA

December 2022 - March 2023

- Delivered packages on tight schedules with attention to route safety - Ensured all deliveries met quality and service expectations - Maintained professionalism and time management

Patient Services Representative

Peachtree Immediate Care - Atlanta, GA

March 2022 - December 2022

- Checked patients in and verified insurance

- Updated patient records and processed payments

- Answered calls, scheduled appointments, and supported front desk operations - Created and managed spreadsheets to track patient data and billing

Store Manager

Family Dollar - Atlanta, GA

September 2011 - March 2022

- Oversaw all aspects of daily store operations, staffing, and training - Maintained inventory levels and minimized shrink

- Handled bookkeeping, cash management, and customer satisfaction - Built and led a high-performing team under fast-paced retail conditions

EDUCATION

Phlebotomy Certification

Georgia School of Phlebotomy - Graduated June 2024

Atlanta Technical College

Completed Coursework in Healthcare

High School Diploma

Booker T. Washington High School - Atlanta, GA

REFERENCES

Available upon request

Contact this candidate