Quality Assurance Qa Engineer

NICHOLAS FONSECA

Nampa, ID. ***** 986-***-**** *.*********@*******.*** LinkedIn

Summary

QA Engineer with over 3 years of experience in manual quality assurance and regression testing. Proven record in designing compre- hensive test cases, identifying critical defects, and streamlining QA processes to boost software reliability. Brings strong expertise in tools like Jira and TestRail, complemented by robust debugging and API testing skills to ensure high-quality SaaS applications.

*Quality Assurance

*Customer Service

*Technical Reporting

*Workflow Automation

*System Monitoring

*Regulatory Compliance

*Training Development

*Bug Tracking Tools

*Stakeholder Engagement

•Quality Assurance: Quality Assurance, Manual Testing, Regression Testing, API Testing, Debugging, Bug Tracking Tools, Technical Reporting, Customer Service, Stakeholder Engagement, Regulatory Compliance, Workflow Automation, System Monitoring, Train- ing, Development

•Programming & Development: Docker, AWS, Azure, HTML, CSS, JS, React, Bootstrap, WordPress, Java, Selenium, Web driver, Jenkins, MySQL, SQL, REST, Phantom JS, Laravel, PHP, PyTest, Python, Linux Shell, Command Line Scripting in Bash

•Software & Tools: Zendesk, Salesforce, Agile Scrum, Google Analytics, FB Ad Manager, Zapier, Click Funnels, Quality Center, SolidWorks, VMware, Visual Studio, TFS, Jira, Version1

PROFESSIONAL EXPERIENCE

HOYMILES Aug 2024 - May 2025

Technical Support Engineer Dallas, TX.

•Optimized error detection and resolution by redesigning system monitoring protocols, incorporating manual quality assurance techniques to identify root causes quickly and support change-based testing practices.

•Streamlined customer support workflows by analyzing trouble tickets and implementing corrective measures, closely tracking issues similar to using Jira for bug tracking, which reduced case resolution delays by 20%.

ENPHASE ENERGY Dec 2022 - Aug 2024

Technical Support Engineer Boise, ID.

•Enhanced quality assessment by establishing review procedures that flagged defects early, aligning with regression testing methods to minimize system reliability issues.

•Improved documentation and diagnostic processes by meticulously recording energy system errors, demonstrating strong debugging skills and supporting effective outage management.

US BANK Dec 2017 - Feb 2018

QA Tester Portland, OR

•Optimized test execution by organizing automated workflows in Excel and Bamboo, accelerating processing times from 10 to 6 hours without sacrificing quality assurance standards

•Reduced QA cycle times by executing detailed release feature testing plans in Quality Center, detecting early defects and decreasing testing duration from 12 to 8 hours

HEALTHSPARQ Jul 2017 - Oct 2017

QA Engineer Portland, OR

•Prioritized key releases using Selenium and TestRail, coordinating timely bug fixes through Quality Center to improve deployment efficiency and reduce production issues

•Built data-driven reports from Quality Center results, enabling leadership to make informed decisions that improved team productivity by 25% and ensured consistent delivery quality

MOOVEL Jun 2016 - Jun 2017

QA Engineer Portland, OR.

•Leveraged Docker to speed up developer onboarding by improving mobile app performance with 35% fewer crashes, and increased customer retention by delivering high-quality releases

•Established QA automation frameworks using Selenium with Java, reducing critical defect rates by 30% and raising customer satisfaction scores through more stable product releases

OREGON CATHOLIC PRESS

QA Engineer

Aug 2015 - Apr 2016

Portland, OR.

•Implemented automated testing frameworks with Selenium, Phantom JS, and Jenkins, cutting testing cycle times by 40% and increasing bug detection rates to strengthen release quality

•Automated regression testing procedures, reducing manual testing requirements by 25%, boosting QA process efficiency by 30%, and decreasing new engineer onboarding time by 50%

EDUCATION

Anthem College

Associate of Arts, Graphic Design and Digital Animation

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