Customer Service Representative
Resume:
Marcellus Dandridge
Professional Summary:
●Dedicated professional with 15+ years of customer service experience.
●Experienced in working in high call volume environment.
●Answered 60+ inbound calls and made 50+ outbound calls daily.
●Has experience with Microsoft Office and Excel.
●Currently unemployed and available to interview and start as soon as possible.
Education:
Clarion University of PA Clarion PA - BS Biology 1994
Community College of Philadelphia PA - AS Science 1992
Experience
August 2018 to Alorica
March 2019 Customer Service Representative
●Explained the cable bill to the cable company.
●Assisted customers with billing and payment requests.
●Sold bundle services.
●Handled inbound calls from clients and updated personnel information.
●Responsible for handling customer service calls from upset/disgruntled members.
August 2017 to Allegany General
March 2018 Customer Service Representative
Served food to patients and hospital staff.
●Assist with daily cleaning of the kitchen.
May 2016 to Delta T
April 2017 Residential Aid
Assisted patients with activities of daily living.
●Helped with cleaning the patient’s rooms.
August 2014 to McDonalds
July 2016 Crew Member
Prepared and served food to customers.
●Answered any questions regarding the menu.
●Ran the cash register.
January 2014 to CVS
March 2014 Customer Service Representative
Filled prescriptions for customers.
●Contacted pharmacist for any errors in getting prescriptions filled.
●Answered inbound calls from doctors, pharmacies, and patients regarding their medications.
October 2013 to Consult Netx
November 2011 Customer Service Representative
●Assisted on data entry for PNC Bank.
●Responded to coworker inquiry via email and phone.
●Answered customer questions via instant messenger and basis.
February 2013 to NCO Financial
September 2013 Customer Service Representative
Assisted in termination of services in addition to connected services.
●Answered all billing and statement related questions.
●Reviewed financial records such as income statement and other documents for disclosure purposes.
September 2011 to Dial America
September 2012 Customer Service Representative
Assigned to excel health insurance account.
●Explained benefits to member and healthcare profession of payment of claim.
●Proficient in Excel.
January 2011 to PRC
August 2011 Retention Customer Service Representative
Assigned as a representative for American Express.
●Advised member of benefits and assisted them with credit card account.
March 2010 to Banker Life and Casualty
June 2010 Insurance Agent
Independently sold Medicare supplement life insurance and annuities.
●Performed outbound calls to Medicare Advantage patients to gain updated information, and to explain plan/benefits they were eligible for.
●Independently investigated and corrected errors in customer accounts and statements.
November 2011 to Internal Revenue Service
May 2009 Customer Service Representative
Explained tax obligation to individuals and businesses.
●Assisted in preparing simple to complex tax return for individuals and businesses.
●Accepted requests for installment agreement and explained refund process.
●Intermediate use of Excel in this position.
●Furnished taxpayer with forms and income information to ensure correct tax form completion.
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