Customer Service Patient Care

Maurette Downing

Orlando, FL

Email: *******.***@*****.***

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Professional Summary

Experienced concierge with 10+ years in customer service and 10+ years as a Medical Clinical Technician. Passionate in delivering exceptional service and facilitation of customer requests to create a gratifying experience. Florida State Notary, qualified and accomplished in demonstrating integrity and trustworthiness.

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Skills

- Customer Service: Strong communication and active listening skills.

- Time Management: Strategic focus and proficiency in planning.

- Organization: Exemplary in streamlining projects to enhance clarity.

- Technical Proficiency: Micro Office Suite, Excel, Medical ER, E-Verify, G Suite, Epic, Rezgo, Teams, Cyber Security, AI knowledge.

- Critical Thinking: Effective information literacy and evidence-based decision-making.

- Detail Orientation: Broad attention to detail and investigative abilities.

- Healthcare Skills: Vitals, injections, CPR/AED trained, medical terminology, and phlebotomy.

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Experience

Concierge Specialist

*Hospitality Connect* 2022 - Present

- Coordinate itineraries for national and international guests; secure reservations for restaurants, attractions, various tours and Black Car services.

- Facilitate seamless guest experiences through active listening and assertiveness. Health Care Services

*United Health Care/TTEC* 2021 - 2022

- Managed patient correspondence to arrange appointments, assign primary physicians, collaborate insurance authorizations and referrals.

- Resolved patient inquiries to clarify claims, benefits and detailed billing information. Staff Manager

*True Blue Corporation* 2014 - 2020

- Recruited and managed personnel across various sectors while leading in compliance with OSHA safety regulations.

- Oversaw daily operations and established business partnerships with retaining contracts. Clinical Technician

*Largo Medical Center* 2006 - 2014

- Conducted onboarding physicals for new hires, and off campus contracts for DOT. Administered injections, drug screens phlebotomy and specimen collections.

- Assisted with surgical exams, submitted patient prescriptions and submitted documents for workers compensation.

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Education

- Certified Medical Assistant, Clinical Technician Georgia Medical Technical College Atlanta, GA

- Bachelor of Biblical Studies

Charis Bible College (2018-2020)

- Cyber Security Modules

Coursera

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Languages

- English: Native

- Spanish: Intermediate

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