Customer Service Human Resources
Resume:
Columbia, SC 29229
Professional Summary
Proactive and ethical professional with leadership experience in compliance, HR, and customer service. Known for fostering team morale, resolving challenges with sound judgment, and maintaining high standards in fast-paced environments. Adept at guiding peers, streamlining operations, and ensuring customer satisfaction. Seeking to bring strong organizational and interpersonal skills to a Store Associate Lead role.
Professional Experience
SC Workers’ Compensation Commission – Columbia, SC Human Resources Assistant & Compliance Investigator Dec 2015–Present
Conduct investigations into uninsured employers and provide legal testimony
Create detailed reports supporting enforcement actions and policy updates
Manage employee records, recruitment logistics, and HR communications
Lead morale initiatives and foster a respectful workplace culture
Provide empathetic support and guidance to staff across departments
Prepare professional correspondence and support disciplinary panel meetings
Nephron Pharmaceuticals – West Columbia, SC Packaging Associate (PT) (Feb 2022–May 2023)
Maintained quality control and safety standards in a regulated environment
Took initiative to troubleshoot equipment issues and support team efficiency
Demonstrated reliability and adaptability in shift-based operations
Operated machinery under FDA standards; performed quality inspections
FedEx Ground – Columbia, SC Package Handler (PT) (Aug 2021–Feb 2022)
Met dispatch goals while mentoring new hires on safety protocols
Recognized for consistent performance and teamwork under pressure
Prioritized tasks to meet tight delivery schedules
Mail Distribution Warehouse – Columbia, SC Courier Clerk (PT) (Mar 2020–Jul 2021)
Managed high-volume mail sorting with accuracy and urgency
Supported team coordination during COVID-19 staffing challenges
Maintained clean and organized workspaces to meet safety standards
Sorted high-volume mail during COVID-19; ensured routing accuracy
SC Dept. of Employment and Workforce – Columbia, SC Claims Specialist (Sep 2017–Dec 2018)
Resolved eligibility issues and exceeded performance targets
Delivered professional customer service in a high-volume call center
Resolved eligibility issues and exceeded performance targets
Skills
Customer Engagement & Service
Team Leadership & Morale Building
Inventory Oversight & Stockroom Organization
Time Management & Prioritization
Conflict Resolution & Sound Judgment
Adaptability in Fast-Paced Environments
Professional Communication
Compliance & Regulatory Knowledge
Education
Webster University – M.A. Human Resource Development (2021), M.A. Management & Leadership (2020) University of Phoenix – B.S. Business Management (2011) Rutledge Business College – A.S. Business Administration (1982)
Certifications
Certified Notary, SC (2014)
OSHA Bloodborne Pathogens Safety Training – Completed July 2025
HIPAA Safety & Privacy Training – Cert. ID: 1518166, Valid Through July 22,
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