Customer Service Support Specialist
Resume:
Lamonica baker
Charlotte, NC *****
***************@*****.***
Professional Summary
Detail-oriented Retention Specialist with 15+ years of experience in customer service, Direct Support Specialist and account management. Proven track record in enhancing customer loyalty and retention through effective complaint resolution and strategic program implementation. Skilled in communication, negotiation, and relationship management, with a strong foundation in business administration. Seeking to leverage extensive experience to excel as a Direct Support Specialist / Customer Service Specialist in a medical setting.
Work Experience
Retention Specialist
Charter Communications- Spectrum-Charlotte, NC
April 2024 to Present
I increase loyalty and customer retention by resolving customer complaints and implementing retention strategies. This may include resolving customer issues, creating loyalty programs and developing customer retention strategies .
Commercial and Residential leasing Agent
Alley Apple Inc-Grand Rapids, MN
October 2011 to April 2024
I Provided current and prospective residents with the best possible customer service to retain residents and lease properties.
I Discovered engaged, and advanced each prospect and followed up until they have set an appointment, found a home within our portfolio, or decided not to move. I Displayed a high level of integrity and professionalism at all times in dealing with residents, prospects, employees, and outside contacts.
I Handled incoming sales by phone, email, and online chat. I Provided information regarding specific communities as well as services offered with the goal of generating leases for the sites.
I kept Logs of all activity into company provided databases (Pivotal/PCIC, One Site, Interactive Pricing Application) in a timely and accurate manner.
I Accurately communicated the benefits and features of the property portfolio. I Stayed up to date with all promotions/leasing incentives. I Provided accurate information to residents and prospects in a courteous manner and fills all reasonable requests or requirements.
I Maintained company’s customer service and sales standards. Accounts Payable Specialist
Central Payment Corporation-Larkspur, CA
August 2008 to October 2011
I managed and processes payments for my employer lot their vendors, while ensuring accurate and timely payments. My main responsibilities include receiving, verifying, and processing invoices, reconciling accounts, and maintaining records.
Billing Specialist
Grand Rapuds HeadQuarters-Grand Rapids, MN
February 2002 to August 2008
I was responsible for managing the billing process, ensuring accurate and timely invoicing, verifying payments, and handling inquiries related to client accounts. I played a a key role in maintaining accurate financial records and ensuring timely payments for the company's products or services. Direct Support Specialist
Olds Manor Inc-Grand Rapids, MN
February 1992 to February 2002
I provided direct care and support to individuals with disabilities, mental health conditions, or other special needs. My task included such as assisting with personal care, providing transportation, and helping with daily activities and routines. I also was responsible for monitoring and documenting clients' progress and providing support and guidance to my clients and their families. Education
Associate's degree in Business Administration
Career Online School-Pompano Beach, FL
April 2018 to April 2019
Skills
• Account management
• Relationship management
• Sales
• Organizational skills
• English
• Sales support
• B2B sales
• Time management
• Microsoft Office
• Negotiation
• Customer service
• Communication skills
• Computer skills
Certifications and Licenses
Driver's License
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