Scrum Master Technical Project
Resume:
Bachelors Of Science:
Business Administration, Major:
Business Management
The University Of Texas At Dallas
**********@*****.***
Allen, USA 75002
Skills
• ITIL frameworks
• Scrum master
• Technical leadership
• Sprint planning
• IT infrastructure
• Technical project planning
Cross-functional team
coordination
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• Agile project management
Education And Training
Certifications
• AWS Cloud Practitioner
• SAFe 6.0 Agilist
• SAFe Certified Scrum Master
• SAFe Advanced Scrum Master
• Agile Scrum, 2021
• ITIL v3, 2019
• COMPTIA Security+, 2015
EDS First-Line Leadership
Program
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Microsoft Certified Systems
Engineer
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Cisco Certified Network
Associate (no longer active)
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Skilled in managing complex IT projects from conception to deployment, ensuring alignment with business goals. Possess deep understanding of project lifecycle, risk management, and stakeholder communication strategies. Strengths include leadership, problem-solving abilities, and adaptability to changing technology landscapes. Have successfully led teams to deliver projects on time and within budget, improving operational efficiency and client satisfaction.
Tanaq Support Services - Technical Project Manager - Federal Government Contract
01/2021 - 07/2025
Peraton Corporation - Technical Project Manager – Federal Government Contracts
01/2015 - 01/2021
Douglas L. Kingsbury
Summary
Experience
• Led cross-functional teams to ensure project timelines were met effectively. Managed stakeholder communications to align project goals and expectations.
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• Developed project plans using industry-standard tools and methodologies. Facilitated regular meetings to track progress and address challenges promptly.
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• Maintained detailed documentation regarding each stage of the project. Coordinated communication between internal teams, vendors, clients, and other stakeholders throughout the project lifecycle.
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Conveyed project objectives to internal and external stakeholders and maintained open communication to assess progress against targets.
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Managed multiple projects with competing deadlines in a fast-paced environment.
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Lead weekly status meetings with stakeholders to review progress and address issues.
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Updated project plans based on changing objectives, specifications, and staff availability.
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Devised project strategies and scopes in accordance with established methodologies from conceptualizing ideas to implementing plans and optimizing operations.
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Ensured compliance with company policies as well as industry standards throughout all stages of the project.
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Assigned specific tasks to personnel, balancing scheduling demands, available resources and personal skill sets to achieve best possible project outcomes.
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Assisted scenarios and conducted acceptance testing in a timely and efficient manner in collaboration with business and technical teams.
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Created documentation for both internal and customer-facing business requirements.
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Business Services Analyst/Cybersecurity Engineer – Federal Government Contracts
01/2005 - 01/2015
Tracked and distributed key areas of interest obtained from team meetings while serving as a liaison between business teams, internal developers and clients as an advocate.
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Managed functionality of 475 Red Hat and Windows servers, both physical and virtual in separate 24x7x365 Production and DR data centers while acting as the first point of contact when alerts were generated.
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Managed concurrent technical projects ranging from 3 to 24 months in duration in support of federal government accounts (HHS, DOD).
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• First point of contact for generated Incidents.
Following ITIL methodologies, was responsible for gathering and analyzing data from various sources (Service Now, Excel), and various teams, and then building a root cause analysis that was clear and easy to understand.
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Used strong communication skills to engage cross-functional teams and provide hourly updates.
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Documented and resolved outstanding account/client issues and updated issues log or regular account/client meeting minutes while making technical recommendations to account.
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Carried-out regular (weekly, quarterly, on demand) vulnerability scans in support of DOD contract through deep understanding of vulnerability frameworks and ratings.
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Acted as point of liaison between account/client and SMC while representing customers during projects and technical planning meetings with hub.
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• Maintained scan tool (Tenable Nessus).
Revitalized customer service processes in collaboration with Service Delivery Executive by analyzing ongoing progress, identifying areas of improvement, removing bottlenecks, and delivering corrective action plans.
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Supervised and coached team members, evaluated team performance, assessed training needs, and conducted training sessions to improve client experience and workforce productivity.
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Ensured maximum compliance with customer service level requirements by monitoring operations and processes.
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Advanced skill monitoring and analyzing logs and alerts from a variety of different technologies, including IDS/IPS, firewall, proxies, and anti-virus across multiple platforms.
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Qualifications Summary
Extensive use and knowledge of ITIL Change/Incident/Problem Management processes and generating root cause analyses.
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Advanced monitoring of logs and alerts from such tools as Solar Winds and Splunk.
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Planned and executed multiple concurrent projects from conception to finalization while ensuring completion of deliverables within strict time, quality, SLA, and budget constraints.
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Highly organized in driving project/program strategies, governing complex operations, innovating new processes, and managing overall contract performance to maximize productivity while reducing cost.
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Focused analyzer with skills in extracting and evaluating complex data, translating results into understandable terms, creating reports, and specifying areas of improvement to influence positive changes.
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Contact this candidate