Pharmacy Technician Customer Service

Denel Almanza

Pico Rivera, CA *****

*********@*****.***

+1-562-***-****

Work Experience

Certified Pharmacy Technician

Pharmacy Technician Rite Aid Pharmacy-Pico Rivera, CA September 2007 to July 2025

• Ensure that all outdated product and product with less than 30 days until expiration is removed from the sales floor to be processed through the established returns process

• Maintain a clutter-free workspace to provide good workflow (. e. returning medication products to shelves after use)

• Assisted with putting away drug orders (except CIIs) as permitted by law

• Answer, resolve and triage inbound phone inquiries

• Ensuring the store was adequately staffed

• Keep the work environment and equipment

• Analyze and resolve rejected not covered prescription claim with patient s insurance

• Adding or emptying chemicals in a safe fashion

• Researching clinical data to provide more intensive patient support

• Established trust among patients so that feel comfortable talking about medications and concerns

• Worked to determine reason for rejection and find solutions when drugs not covered, refills not yet due, vacation overrides

• Follow up with patients, answering questions regarding proper medication regimens

• Use computers to produce signage

• Provide a good customer service by being polite, courteous, friendly, and helpful in customers questions and needs

• Maintain petty cash, invoices, account balance and reconciliation

• Process new refill prescriptions

Pharmacy Technician

Sav-on Pharmacy-Whittier, CA

September 2002 to February 2007

Pharmacy Refill Clerk

Bright Medical Associates-Whittier, CA

September 1999 to September 2003

• Prior authorization

• Phoned in prescription

• Phoned in refills

• Scheduled appointments

• Worked with 5 doctors

• Helping patients with their prescriptions

Education

Pharmacy Technician (Certificate)

Northwest College-West Covina, CA

May 1996 to February 1997

Skills

• Cash register (10+ years)

• Phone etiquette

• Computer skills

• Pharmacy technician experience (10+ years)

• Phone etiquette (10+ years)

• Typing

• Medical terminology

• Data entry (10+ years)

• Organizational skills (10+ years)

• Phone triage

• Cash register

• Time management

• Phone triage (10+ years)

• Typing (10+ years)

• Customer service

• Medical terminology (10+ years)

• Customer service (10+ years)

• Pharmacy technician experience

• Data entry

• Computer skills (10+ years)

• Time management (10+ years)

Certifications and Licenses

Pharmacy Technician License

Registered Pharmacy Technician

Pharmacy Technician Certification

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