Customer Service Account Manager

PROFESSIONAL SUMMARY

Enterprising and ambitious professional with strong leadership abilities and excellent communication skills, consistently driving successful procurement strategies. Adept at building and maintaining relationships with suppliers, ensuring optimal inventory management, and delivering cost-effective solutions. Efficient professional with several years of experience and proven knowledge of inventory planning and forecasting, just-in-time purchasing, and materials replenishment. I aim to leverage my abilities to fill the Purchasing Agent role on your team successfully.

EXPERIENCE

June 2022 – June 2025

Account Manager, Inside Sales

Perkins Hardware Enterprises, Brookhaven, MS

• Analyzed customer data to identify potential sales opportunities.

• Built strong relationships with internal stakeholders such as marketing, operations, and finance to ensure smooth delivery of services. • Established rapport with prospects by understanding their unique challenges and providing customized solutions.

• Created and maintained relationships with key accounts to increase revenue.

• Educated customers on product features and benefits to support their purchase decisions.

• Negotiated contracts and agreements with clients and suppliers that created a balance of cost, quality, and service for all parties involved.

• Resolved customer complaints quickly and efficiently while maintaining high levels of client satisfaction.

• Quoted prices, credit terms, and other bid specifications.

• Selected suppliers based on reliability, quality, and service. February 2019 - January 2022

Training Manager

Whataburger, Jackson, MS

• Provided feedback and coaching to employees on their performance after training.

• Presented training courses for employees, utilizing various approaches such as lectures, demonstrations, role-playing, and group activities. • Conducted assessments to measure the effectiveness of training programs.

• Assessed individual and team performance metrics post-training program completion.

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• Monitored the progress of trainees during their program duration.

• Oversaw team authoring development standards, processes, and templates to produce consistent instructional materials.

November 2018 - January 2019 Store

Manager

Dollar General, Roxie, MS

• Provided leadership and motivation to team members to increase productivity and efficiency within the store.

• Trained staff on proper cash handling procedures, including daily deposits, credit card payments, and end-of-day reconciliation of register funds.

• Interviewed and hired prospective employees according to team needs. April 2007 - March 2015

Small Business Manager

McComb Wholesale Carpet, Brookhaven, MS

• Resolved customer complaints promptly while delivering exceptional customer service. • Designed marketing campaigns to promote products and services offered by the organization. • Developed strategic partnerships with other organizations to expand service offerings.

• Negotiated contracts with vendors, suppliers, and other stakeholders to ensure optimal costs and services.

• Maintained relationships with customers, vendors, partners, and investors.

• Managed daily operations of a small business, including payroll, accounts receivable and payable, and purchasing.

• Prepared staff work schedules and assigned specific duties.

• Set prices and credit terms for goods and services, based on forecasts of customer demand.

EDUCATION

Currently Enrolled

Bachelor of Science (B.S.) in Business Administration, Colorado Technical University, Chicago, IL, US

May 2006

Associate in science (A.S.) in Engineering

Copiah Lincoln CC, Wesson

Bachelor of Science (B.S.) in Electrical Engineering, Mississippi State University, Mississippi State, MS, US

Process Control Engineering Internship, Georgia Pacific Paper Mill, Monticello, MS

REFERENCES

References available upon request.

Contact this candidate