Customer Service Billing Specialist

Kerry Duff

Kansas City, MO *****

************@*****.***

*** -*** -****

Professional Summary

Meticulous and customer-focused professional with substantial experience overseeing full spectrum of billing and claims submission operations to ensure business continuity. Skilled in building and leading cross-functional teams for conducting effective financial analysis and performing account reconciliation. Well-versed in developing and growing business accounts to increase profit. Instrumental in managing payment issues, accounts payable / receivables, and claims efficiently. Excel at compiling / supporting financial and billing reports while conducting audits to mitigate inefficiencies. Known for delivering exceptional customer service and guidance to clients. Team player with strong multi-tasking, problem-solving, leadership, and analytical skills. Work Experience

Billing Specialist

WellSky-Overland Park, KS

September 2024 to June 2025

responsible for accurate revenue recognition that included receiving inbound client correspondence regarding billing related questions and escalations, processing credit and debit memos, and managing the appropriate refund and cancellation processes.

• Performed accurate and timely contract entry and execute invoicing in appropriate systems, reviewing signed contracts for completeness and recording new client details in the master file.

• Processed recurring client invoicing and transaction details from 3rd party vendors, including reviewing invoicing trends, validation reviews, creating new price books and field service contracts for renewals, retaining appropriate documentation for audits, and resolving issues in the invoicing process.

• Conducted client interactions related to billing and cash application both over the phone and email.

• Processed client credit memos, debit memos, and refunds in an accurate and timely manner.

• Worked with other departments to research and resolve escalated client disputes and billing exceptions Billing Clerk

Remedi8 Holdings Corp-Lenexa, KS

April 2023 to July 2023

Complete weekly reviews of account payable balances and general ledger accounting to reconcile routine accounts.

Perform data entry functions for A/R invoices and sales orders. Collaborated with the Sales Team & Account Managers ensure accurate pricing proposals and billing, address customer complaints or concerns regarding billing practices. Provided customer service support by responding to inquiries related to billing matters. Input bills into system to generate invoices.

Verified accuracy of invoices prior to sending them out for payment processing. Researched payment discrepancies and initiated corrective action as needed. Billing Specialist II

SS&C Health (Formerly DST Pharmacy Solutions)-Kansas City, MO January 2016 to December 2022

Complete weekly reviews of account payable balances and general ledger accounting to reconcile routine accounts. Create, review, and deliver billing reports and spreadsheets to designated department. Manage overall billing transactions such as ensure billable costs are assigned to proper parties accurately by contract reviews and system audits. Ensure operations adherence to regulatory standards while serving as lead of Business Continuity compliance.

· Achieved 98.9% accuracy rate along with landing 2 of top 3 clients.

· Deployed advanced communication skills to cultivate and maintain professional relationships with customers and staff members.

Access Verification Senior Financial Analyst II

Sprint-Nextel-Overland Park, KS

January 2005 to December 2015

Reviewed and processed all invoices in a prompt and accurate manner for meeting department's quota. Liaised with numerous vendors to negotiate contract language and tariff pricing terms. Performed resolution of disputed dollar amounts and timely reporting of financial information to appropriate Sprint affiliated groups.

Evaluated audits performed by the four analysts to ensure accuracy of audit process. Acted as department lead for company sponsored charity drives including Harvesters and The United Way.

· Decreased AP debit balances for company by collaborating with efficient team.

· Promoted to Senior Billing Analyst position by delivering exceptional services.

· Secured company millions of dollars each year by identifying invalid access charges through in-depth research and analysis.

Personal Banker/ Vault Teller/ Customer Service Specialist Blue Ridge Bank-Lees Summit, MO

2002 to 2005

Personal Banker responsible for opening new accounts, daily review for safe deposit boxes and vault teller for our Lees Summit Branch.

Education

High School Graduate

Lee’s Summit High School-Lees Summit, MO

Skills

• CBS

• Accounts & Balances Reconciliation

• AS400

• BTOD

• Reporting & Documentation

• Strategic Planning & Analysis

• Outlook

• Word

• Cross-functional Collaboration Proficient in Excel

• Adobe

• General Ledger Reconciliation

• Team Building & Leadership

• Key Account Management

• Banking

• Medical billing

• Bill Track Pro

• PowerPoint

• Bank Reconciliation

• McCloud

• HI Affinity

• Journal Entries

• FMS

• Disaster Recovery

• Account Reconciliation

• Microsoft Excel

• Risk Assessment & Mitigation

• Account Payables & Receivables

• Process & Performance Improvement

• General Ledger Accounting

• Apex

• SAP …Continued…

• Peoplesoft

• Accounting

Certifications and Licenses

Six Sigma Yellow Belt

AED Certification

CPR Certification

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