General Manager

Kanya Pujjusamai

**********@*****.*** • 281-***-**** • Las Vegas, NV

Qualifications Summary

Highly accomplished hospitality and hotel e-commerce professional with extensive experience in leading comprehensive operational, digital, and promotional initiatives to expand market presence, optimize revenue streams, and implement effective cost control measures.

Proficient in budgeting and financial data interpretation, enabling informed decision-making and a deep understanding of organizational financial health. Skilled in leading high-impact campaigns and collaborations, enhancing guest services with hotel’s standard, and driving digital transformation. Expert in managing pre-launch phases of major properties, ensuring operational readiness and excellence. Demonstrated ability to lead diverse teams and execute strategic plans that boost organizational performance and growth. Experienced in complex negotiations and partnerships, fostering community engagement, and advancing industry standards globally.

Areas of Expertise

•Strategic Yield Management

•Revenue Growth Optimization

•Cross-Functional Team Leadership

•Conflict Resolution & Mediation

•Stakeholder Engagement

•Digital Marketing & SEO/SEM

•Online Customer Acquisition

•Hospitality Software Proficiency

•Project Management

•Data Analysis & Market Insights

•Event Planning & Coordination

•Multilingual Communication

Career Experience

The Sea Bangsaen Hotel, Chonburi, Thailand 2022 – Mar 2025

General Manager

Lead promotional campaigns to enhance direct bookings and collaborations with Online Travel Agents, effectively increasing market visibility and guest influx. Furthermore, diversifying our revenue streams, we also implemented strategies involving offline market and seminar groups. Oversaw all hotel operations included coordinate with external partners to enhance operational efficiency and problem resolution, to ensure guest satisfaction.

●Directed the pre-opening phase of a major hotel, ensuring operational excellence and smooth transition to public launch, while directly overseeing full-scope hotel functions including day to day operations in all departments.

●Implemented an e-commerce strategy that included integration with online travel agents, development of rate plans, and yield management to optimize revenue and REVPAR.

●Marketing strategy plan to maximize hotel revenue

●Enhanced profitability by optimizing revenue and controlling cost

●Prepared annual budget and implemented financial controls to optimize profitability and align operations with revenue goals

●Daily morning brief and room inspection to keep information up to date and maintained standard

●Budgeted and scheduled rooms & property maintenance

●Recruited, training and managed operational staff across housekeeping and front office departments, including performance evaluations and scheduling to ensure superior guest service.

Soft Theory Co., Ltd, Bangkok, Thailand 2015 – Present

Skincare Product Business Owner Freelance – Hotel e-commerce (Online Travel Agents - OTA)

Found and managed a skincare company specializing in products for extremely dry skin, overseeing all aspects including product development, manufacturing, and distribution. Also provide OEM partnerships with other brands. In addition to skincare business, develop and manage e-commerce platforms tailored for the hospitality industry, enhancing digital sales channels. Provide expert guidance to resolve conflicts with Online Travel Agents, ensuring seamless operational continuity.

●Established Skincare business and successfully expanded the operations to include international clients within the second year.

●Expanded business opportunities by participating in prominent trade shows in the U.S, Germany and Japan, showcasing products and forging new partnerships.

●Designed and implemented promotional strategies for hotels, significantly boosting revenue and market presence.

●Served as hotels management consultant, helping client to manage the property and staff while increase room revenue and improved guest satisfaction

●Analyzed hotel feasibilities studies, extracting key data and insights to guide developers in their projects planning and investment strategies led to decision-making.

Thai Contractor’s Association under H.M. The King’s Patronage, Bangkok, Thailand 2013 – 2015

Executive Director

Led the organization and coordination of seminars and activities nationwide, fostering community engagement and discussing industry trends to maintain association relevance and member involvement. Cultivated partnerships with domestic and international associations, coordinating joint projects and conferences to align with shared goals and expand global outreach. Spearheaded negotiations with government and private stakeholders to facilitate information exchange and decision-making, enhancing industry standards and solutions.

●Formulated and executed a comprehensive strategic plan in collaboration with the board to advance industry development, focusing on innovation and growth within the construction sector.

●Restructured organizational operations and defined roles to optimize staff performance and streamline office functions.

●Analyzed and provided commentary on legislation affecting procurement and employment in the construction sector.

●Co-organized a construction business fair for attracting key supply chain participants and enhancing industry visibility in Thailand.

●Prepared detailed annual budgets and conducted ongoing revenue analysis to support strategic decision-making

●Developed revenue-enhancement strategies for the association’s magazine, implementing innovative marketing tactics to increase financial gains.

Emporium Suites by Chatrium, Bangkok, Thailand 2000 – 2013

e-Marketing & Communications Manager (Hotel Website & Online Travel Agents OTA) 2009 – 2013

Built and led a high-performing cluster e-commerce team responsible for driving online revenue across a chain of hotels and residences (Emporium Suites 376 units, Chatrium Riverside 396 units, Chatrium Sathon 560 units, Chatrium Yangon 306 units). Including directing workflow and fostering a culture of innovation and efficiency in digital operations and social media engagement. Collaborated with sales and marketing directors at each property to tailor revenue optimization strategies, focusing on profitability and competitive positioning. Analyzed market trends and competitor promotions, utilizing insights to refine yield management and rate structures, ensuring optimal pricing and room allocation across digital platforms (OTA). Coordinated with technology providers to upgrade e-commerce capabilities, including the rollout of new booking systems and digital tools, aligning with the latest trends in online hospitality services.

●Established the e-commerce department for a hotel group, orchestrating the integration of advanced booking engines and digital marketing strategies to maximize online visibility and revenue.

●Devised and implemented promotional strategies across multiple platforms including hotel websites and online travel agents, enhancing the visibility and performance of property-specific promotions.

●Led the development and continuous update of web content, including hotel descriptions, photos, and rates, ensuring alignment with SEO and SEM objectives to boost search engine rankings.

●Strategies plan including marketing plans and yield rate strategies for market mixed to optimize hotels revenue

●Worked closely with reservations to allocate room inventory related to market segments to maximize hotels profitability

●Prepared monthly revenue performance for online market segment and feedback to hotels

●Developed and managed annual budgets while closely monitoring revenue to ensure financial target were met

●Utilized revenue forecasting techniques, including extended projections of up to 6 months, to inform the development and implement of dynamic yield management strategies, maximizing revenue potential and market competitiveness.

Executive Secretary to Managing Director & General Manager 2008 – 2009

Executive Secretary to Managing Director 2003 – 2008

Executive Secretary to Managing Director & Banquet Manager 2000 – 2003

Executive Secretary to Managing Director & General Manager 2000

Directed and assessed key projects and programs, evaluating their effectiveness in meeting organizational goals and implementing necessary improvements. Managed cross-departmental collaboration to update Standard Operating Procedures (SOP) and enhance operational efficiencies across the hotel. Conducted in-depth online market research, identifying trends and opportunities to inform e-commerce strategies and digital marketing campaigns. Oversaw the daily operations of Baan Suan Phet Condominium, ensuring guest satisfaction, coordinating maintenance, and enhancing service delivery standards.

●Integral to the successful pre-opening of Emporium Suites and Chatrium Riverside Hotel, function as a key liaison between the hotel and external vendors for comprehensive operational setup. Spearheaded the identification and documentation for all essential hotel operational requirements, establishing clear delivery timelines for each. Collaborated extensively with hotel teams to ensure preparedness for deliveries, overseeing the accurate counting and verification of all received items. Meticulously reconciled delivery contents against original purchase orders, resolving discrepancies to maintain inventory accuracy. Conducted rigorous room inspections and executed operational test runs across all areas, ensuring optimal functionality and adherence to quality standards before the hotel’s public openings.

●Synthesized and presented critical decision-making information, including executive summaries, to senior management to support strategic initiatives and outcomes.

●Performed as owner’s representative to coordinate with all departments to run daily operation and manager on duty as scheduled.

●Addressed VIP guest relations and complaints, developing resolutions that consistently improved guest experience and maintained high service quality standards.

●Managed all aspects of banquet operations, from initial in planning and event design & décor to on-site and off-site execution for diverse events such as wedding, staff parties, seminars, product launches, and VIP treatment. Responsibilities also included staff recruitment, training, and scheduling to ensure seamless event execution.

●Scheduled and performed Manager on Duty (MOD)

Career Note

Executive Secretary to General Manager Best Western Baiyoke Suites, Bangkok Thailand

Education

Master of Science in International Hotel Management University of Surrey, Guildford, UK

Post Graduate Diploma in Management Studies & Business English University of Kent, Canterbury, UK

Bachelor of Arts in Hotel Management Rangsit University, Phatum Thani, Thailand

Licenses & Certifications

Professional Web Designer Net Design Internet & Design Institution, Bangkok, Thailand

General Language Improvement The Bell Education Trust, London, UK

English Language & Hotel Management Schiller International University, England & Switzerland

Food Certificate ServSafe Food Protection Manager Expire July 2, 2030

Technical Skills

Opera (PMS), Cloudbeds (PMS & Channel Manager), Comanche’(PMS), Rategain (Channel Manager)

Microsoft Suites

Google meet, Team Meet, Zoom

Languages

Thai – Mother Tongue

English – Excellent

Chinese - Beginner

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