Customer Relations Service

Janan Alkhazaali

Detroit, MI ***** 313-***-**** ***************@*****.***

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PROFESSIONAL

SUMMARY

Dynamic Scheduling Specialist with a proven track record at Henry Ford College, enhancing team productivity through effective schedule coordination and exceptional customer relations. Skilled in documentation and problem-solving, I streamlined communication and resolved conflicts, significantly improving operational efficiency and client satisfaction. Committed to optimizing workflows and fostering strong relationships.

SKILLS • Customer relations skills

• Customer relations

• Documentation skills

• Documentation

• Workflow optimization

• Professional telephone demeanor

• Recordkeeping experience

• Meeting scheduling

• Recordkeeping

• Calendar management

• Deadline adherence

• Schedule coordination expertise

• Customer service

• Problem-solving

• Attention to detail

• Effective multitasking

• Critical thinking

• Computer skills

• Patient scheduling

• Patient registration

• Data entry

• Insurance verification

• Medical terminology

• Client relations

• Payroll processing

• Materials management

• Schedule management

• Inventory tracking

• Microsoft Office Suite

• Document management

• Key relationship management

• Call management

• Medical billing

• Resource planning

• Problem-solving abilities

• Time management

• Teamwork

• Multitasking

• Multitasking Abilities

• Reliability

WORK HISTORY SCHEDULING SPECIALIST

Henry Ford College

• Acted as first point of contact and set appointments for prospective clients. Increased schedule adherence through consistent monitoring and real-time adjustments as needed.

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• Provided detailed information about available services and requirements. Assisted in employee onboarding by developing comprehensive training schedules tailored to individual learning needs.

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• Called customers to coordinate schedules and set appointments. J A

• Documented calls and appointments using Software. Maintained accurate records of employee attendance, time-off requests, and other relevant scheduling data for efficient tracking purposes.

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Collaborated with management to identify staffing needs and allocate resources accordingly, optimizing workforce utilization.

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Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.

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Streamlined communication between departments by serving as a liaison for scheduling-related inquiries and concerns.

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Enhanced team productivity by creating and maintaining well-organized schedules for multiple departments.

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Developed strong relationships with employees, fostering an atmosphere of trust that facilitated open dialogue about scheduling preferences or concerns.

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• Answered phone calls and answered questions from potential customers. Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.

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Confirmed appointments, communicated with clients, and updated client records.

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Collected and distributed messages to team members and managers to support open communication and high customer service.

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PATIENT REGISTRATION SPECIALIST

Rayus Radiology

Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.

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Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.

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Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.

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Improved patient satisfaction by efficiently registering patients and verifying their insurance information.

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Collaborated with other departments to ensure a seamless transition from registration to treatment for patients.

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Reduced registration errors through meticulous data entry and attention to detail.

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Facilitated referral management, ensuring timely follow-up appointments for comprehensive care coordination.

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Implemented an appointment reminder system that resulted in improved attendance rates for scheduled appointments.

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Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.

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Maintained strict compliance with HIPAA regulations while handling sensitive patient information.

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• Contributed to a decrease in wait times by expediting the check-in process with effective multitasking skills.

Promoted a positive work environment through active participation in team meetings and continuous process improvement initiatives.

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Troubleshot issues with EHR software, providing solutions that improved overall functionality of the system.

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Enhanced communication within the team, leading to improved efficiency in handling daily tasks.

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Verified insurance coverage to confirm patient coverage for necessary medical services.

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Provided counseling to help patients navigate financial assistance programs for uncovered bills.

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Followed up on missed appointments with patients to reschedule and promote continuity of care.

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Gathered demographic and insurance information to register patients for medical appointments.

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Imaged and scanned patient and registration documentation into electronic patient records.

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Answered telephone calls to offer office information, answer questions, and direct calls to staff.

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Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.

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Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.

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Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.

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Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.

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Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.

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• Scheduled Number+ daily appointments using computerized calendars. Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.

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• Secured confidential patient information from unauthorized access.

• Upheld HIPAA regulations and standards for protecting patient information. EDUCATION General Studies 05/2021

Henry Ford College, Dearborn, MI

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