Care Coordinator Regional Sales

Peoria, AZ ***** ● 310-***-****

● ******.******@*****.*** ● www.linkedin.com/in/angelasample59

Professional Summary

Meticulous administrative professional with extensive experience in healthcare and corporate environments, specializing in medical care coordination, records management, scheduling, administrative support - including conference planning - in hospital and office settings.

Work History

Specialty Care Coordinator II / Medical Scribe DMG Children’s Rehabilitative Services (CRS), Phoenix AZ

Jul 2022 –Jul 2025

Coordinated referrals, insurance verification, and scheduling patients for specialties including Genetics, Nephrology, Neurology, Plastic Surgery, Neurosurgery, Audiology, Audiology Newborns, and ENT including Cochlear Implant Team.

Functioned as the main point of contact between patients, providers, and insurance companies to help streamline and improve the care coordination process.

Took the lead in standardizing eligibility, benefits, and preauthorization workflows across all CRS service areas, improving consistency and efficiency.

Helped develop a resolute LVN role specifically focused on Audiology, ENT, and Cochlear Implant services, creating a clearer distinction from the existing Specialty Care Coordinator Position and enhancing patient support.

Accurately transcribed patient-physician interactions across multiple specialties, including Genetics, Nephrology, Neurology, Plastic Surgery, Neurosurgery, Audiology (Adult & Newborn), and ENT, including the Cochlear Implant Team.

Supported the medical records department in the digital scanning and precise indexing of over 4,250 individual records for seamless EMR integration. Efficiently processed medical records requests for 243+ patients, ensuring compliance with privacy regulations and improving retrieval times by 30%.

Market Administrative Coordinator/Receptionist, Phoenix AZ JetClosing, Inc. Jul 2021 – Jul 2022

Supported 12-member regional sales team and state sales manager across three states which resulted in a 15% increase in regional sales efficiency. Coordinated with over 100 meetings, individually prepared over 25 weekly sales reports, and facilitated efficient communication across three states.

Managed administrative document coordination, digital money transfers, reporting, and scheduling support.

Completed inbound marketing requests, created flyers, and promotional materials.

Administrative Assistant II/Senior Administrative Assistant to Radiology Department Director(s) Children's Hospital Los Angeles – Los Angeles, CA 07/2010 to 07/2020

Led MediTract contract management across departments; trained and supported teams as “Super User.”

Coordinated complex travel, meetings, and executive scheduling. Managed calendars for 3+ physicians and 3 directors, reduced scheduling conflicts by 40%.

Maintained HR records and managed department invoices and vendor communications.

Digitized performance review processes and kept confidential tracking systems.

Managed service contracts, vendor payments, and departmental data lists.

Aided with staff onboarding and coordinated Leave of Absence documentation and transitions.

Accomplishments

MediTract Super User, Children’s Hospital Los Angeles Jul 2017 – July 2020

Received MediTract Super User Qualification at Children’s Hospital Los Angeles. Relied upon for advanced knowledge of the MediTract platform as a super user, with concurrent responsibility for training new users, managing permissions, and optimizing contract lifecycle processes to ensure compliance and efficiency.

Employee of the Month, JetClosing, Inc. – Jan 2022

Received employee of the month by going beyond supporting the regional sales team, coordinating 200+ meetings, and generating 24+ detailed sales reports that directly supported a 15% increase in team efficiency. Successfully managed multiple time-sensitive administrated tasks, including digital money transfers and scheduling, with 100% accuracy and timeliness.

Transition Team, JetClosing, Inc. Jul 2022

Ensured Arizona closure was managed smoothly, respectfully and in compliance with legal and operational requirements. Assisted headquarters in Seattle, WA, closing contracts. Notified clients and vendors.

Level 1 Fingerprint Clearance Card

State of Arizona Department of Public Safety, Card #2022H12632, Expiration Date 06/29/2028

Key Skills

Healthcare Systems: Cerner PowerChart, Cerner PM, PeopleSoft, MediTract, AHCCCS, Availity, Evicore

Office & Project Tools: Microsoft Office, ResWare, TitleFlex

Billing & Records: Accounts Receivables/Payable, Development and Organization of Official Documents, Records Management

Education and Certificates

Associate of Science in Natural Resources, Fulton Montgomery Community College - Johnstown, NY

Microsoft Office Miscellaneous Certifications, July, September, October 2021, LinkedIn

Administrative Professional Basic Course, October 2021, LinkedIn

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