Business Development Customer Service
Resume:
Shannon Breault
** ******* **, ******, ** *****
************@*****.***
Professional Summary
Reliable and customer-focused professional with extensive experience in business development, reception, and customer service roles. Adept at handling customer communications, appointment scheduling, CRM software, and troubleshooting customer concerns. Known for delivering outstanding service and building strong client relationships in both automotive and health-focused industries.
Professional Experience
• Business Development Center (BDC) Representative
•Pride Motor Group – Lynn, MA
Business Development Representative
August 2016 – June 2017
T nManaged high-volume incoming calls and scheduled customer appointments - Collected necessary documentation and followed up with customers after purchases - Maintained organized records using CRM systems and supported dealership operations
• Business Development Representative
•Encompass Consulting – Beverly, MA
Business Development
• June 2015 – July 2016
- Represented various auto dealerships in scheduling appointments and test drives - Worked with multiple CRM platforms to track customer interactions and follow-ups - Coordinated with sales teams to ensure a smooth and professional customer experience
• OnBrand24 / Virgin Pulse – BeverlMA
Customer Service Representative
May 2013 – June 2015
- Supported customers with troubleshooting wearable health devices like pedometers and Misfit trackers - Handled product purchases, technical questions, and data verification to ensure accurate step tracking - Helped clients redeem rewards to reduce health insurance costs through wellness programs
Education
Peabody Veterans Memorial High School – Peabody, MA
Cosmetology
High School Diploma, 1997
Skills
- CRM Software (multiple platforms) - Customer Service & Troubleshooting - High-Volume Call Handling - Appointment Scheduling - Attention to Detail - Multitasking - Communication & Follow-up - Document Management - Health & Wellness Program Support
References
Available upon request
Contact this candidate