Customer Service Human Resources
Resume:
Nancy Figueroa Santos
Riverside, CA *****
Email: *****.**********@*****.***
https://www.linkedin.com/pub/nancy-santos/b6/377/671 Education
DeVry University, Pomona, CA.
Bachelor of Science in Technical Management, Concentration: Human Resources Graduation Date: March 2015
Skills
● Languages: English, Spanish (verbal, reading,written)
● MS Word, Excel, Outlook, PowerPoint, Access
● QuickBooks
● Recruitment
● Customer Service, Call Center
● Typing: 51 wpm
● PIHRA member
Relevant Coursework
● Labor relations
● Strategic staffing
● Principles of management
● Training and development
● Compensation and benefits
Work Experience
Alora Behavioral Health, West Covina, CA November 2024-Present Behavioral Technician
● Do in home therapy with Clients
● Implement behavior intervention plans as directed by Board Certified Behavior Analyst
● Teach new skills to clients to reduce challenging behaviors
● Input data of session in HiRasmus system for supervisors to look over and update when necessary, utilized the Teams app on company IPad when needed for communication with supervisors and directors and also for TeleHealth
Minson Corporation, Montebello, CA.April 2012-June 2012 Customer Service
● Process incoming and outgoing emails from clients in reference to replacement of patio furniture
● Processed RA’s (Return Authorizations) when necessary
● Answer phones and received faxes and handled outgoing mail for all personnel
● Accept and solve customers’ complaints for packages damaged, assisted in various Clerical and Administrative duties
Aerotek/Quest Diagnostics, Duarte, CA.June 2011-September 2011 Printer Technician
● Troubleshot printers in cases of clogged or slowing of forms
● Processed and entered orders, between 20-30 daily
● Processed FedEx shipping, and International Air bills
● Answered phones, received faxes, made copies
● Received and answered Emails on Outlook
Bassett High School, La Puente, CA.April 2007-June 2011 Clerical II
● Assisted teacher and students with tasks
● Served in child care room as back up for infant and toddler care
● Answered phones, fax, copy, organized supplies
● Ordered supplies, Inventory, created documents, letters, and brochures (Bi-lingual) Houdini Inc., Buena Park, CA.August 2006-Feb 2007
Human Resources Assistant
● Recruitment
● Interviewed potential employees
● Followed up on potential leads via phone
● Processed potential employees confidential forms
● Terminations, Assisted with exit interviews
San Diego Speed, Pomona, CA June 2005-January 2006 Administrative Clerk
● Updated sales reports
● Prepared package labels via FedEx, UPS, for shipping out
● Accounts Receivable, Accounts Payable, payroll, and prepared commission reports
● Answered phones, emails, and input orders into our internal system and worked with warehouse personnel to get orders shipped
● This position was temporary as it was during busy season for sport related items Houdini Inc., Fullerton, CA June 2006-December 2004 Administrative Sales Assistant
● Utilized Macola and Ecometry system, which was internal order systems for the company
● Received orders and entered data into system, printed orders and arranged pick up schedule
● Updated spreadsheet reports for supervisor of inventory
● Prepared packages and printed labels for FedEx out-going for the whole office
● Addressed customer concerns and provided excellent customer service
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