Data Entry Customer Service

PROFILE

Professional with excellent corporate experience in the areas of customer service and medical field. Excellent time management skills - deadline driven with the ability to prioritize and remain focused on detailed. Creative problem-solver with the ability to resolve conflict. Skilled learner in a fast-paced environment while working well under pressure. Motivated self-starter with excellent presentation skills to all levels of management and personnel. Driven to deliver excellent service to customers/patients, staff and vendors. Professional demeanor and excellent time management skills.

SKILLS

- HMS, EPIC - 10 key - Shift Flex

- MS Excel, PowerPoint, Word, Outlook - Data Entry 46 WPM - Call Center

EXPERIENCE

Kelly Service (contract position 09/30/2022 to 03/29/2024

CSR Benefits Enrollment Specialist -remote

Responsible for enrolling employee’s medical benefits for new and exciting elections changes.

Ensuring correct elections have been selected by going over plans and prices of plans that were elected and changes due to change of life events, and ensuring confirmation of plans for employee’s.

Robert Half Agency 03/2019 to 05/2019

R1- remote

Patient Finance Service Rep

Responsible for accepting all inbound call regarding paying on accounts, updating insurance for billing purpose, and problem-solver, when accounts are in question by patients, providing collection information.

Manpower Irving, TX 02/2019 to 08/2019

Conduent Data Entry

Processing dental claims for payment and researching claims for processing a second time if not paid within 60 days.

Data Entry of Dental Claims for BCBS

FEMA Richardson, TX 09/2017 to 11/2017

Customer Service Intake Registration

Managing packets intake information from disaster victims affected by hurricane.

Checking intake information when called by victims, for approval or denial.

Contacting case coordination for any addition information.

Baptist Health Medical Center - Little Rock, AR 09/2014 to 06/2016

Call Center Specialize I

Responsible for obtaining and document all pertinent information from callers.

Demonstrate proficiency in calling codes in for service.

Provide excellent customer service and offer client support via telephone.

Answer inbound calls and direct them to outbound facility with proper codes

University of AR for Medical Sciences - Little Rock, AR 7/1991 to 10/2012

Administrative Specialist

Answered telephones and/or coordinated appointments, referrals, consults, tests and/or procedures

Maintained patients medical records with consistent medical diagnosis

Financial Counselor/ Medical Billing Specialist

Verified insurance coverage and responded appropriately to the requirements of third-party payers

Responsible for timely and accurate posting of payments and adjustments to all patient accounts

Interpreted the explanation for benefits (EOB) and balance transfers

EDUCATION

GED 1987 Little Rock Department of Education Little Rock, AR

May 2015 Pulaski Technical College Associate Degree of Liberal Art North Little Rock, AR

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