Customer Service Representative

Barbara Shutes

**** ***** ***** *** *

GRAND PRIAIRE, TX 75051

Cellular 682-***-****

**********@*****.***

Summary

• Experienced Customer Service professional with a strong background in banking, finance, and transaction processing.

• Skilled in handling client inquiries, resolving billing issues, and managing financial transactions.

• Proven ability to process mortgage documents, authorize funds, and support account-related activities.

• Adept at using financial systems and tools to enhance service efficiency.

• Known for delivering excellent customer support across various high-volume environments.

• Maintained low abandoned rate in professional department of customer service.

• Demonstrated diplomacy and forbearance in dealing with customers.

• Ability to work effectively under minimal supervision.

• Follow instructions; handle both technical and soft-skills training. Experience

Advantage Solutions (Remote) Sept 2021 - Jul 2025

Customer Service Representative

• Loaded Credit Cards with funds for needed Supplies for events.

• Assist in Scheduling issues, reschedule Product sampling events.

• Approve funds requests via ramp app for event funds and supply funds. Iron Mountain – Dallas, TX Apr 2020 - Sept 2021

Mortgage Solutions Specialist

• Prepping incoming Mortgage(notes) packages for Certification

• Certify Mortgage Mortgage notes for return to Lenders or storage for later release to Mortgage. Advantage Solutions – Irving, TX Sept 2019 - Apr 2020 Customer Service Representative

• Customer Service Representative for Event Specialists.

• Loaded Credit Cards with funds for needed Supplies for events

• Loaded Credit Cards with funds for needed products for events Chase Finance – Fort Worth, TX Feb 2016 - Jun 2019 Customer Service Rep/ Transaction Processing Specialist

• Received Auto Payments

• Processing transactions.

• Client Migration Activities.

• Requested State Automotive Titles.

• Sent Automotive Lien Releases

Union Bank – Arlington, TX Oct 2014 - Feb 2016

Customer Service Rep. Xerox for

• Duties included answer customer questions about bank accounts.

• Order replacement debit cards

• Assist in Bill payments

• Assist in online banking questions.

• File Claims for unauthorized debit card transaction and Bill payment claims Bank of America – Fort Worth, TX Apr 2008 - Aug 2013 Customer Service Rep.

• Duties included answering customer questions about their mortgage loans.

• Taking credit or debit card payments for monthly mortgage payments.

• Explained escrow payments or Home Owners Insurance and Tax payments. G.C Services - El Paso, TX Dec 2006 - Jan 2008

Customer Service Representative

• Customer Service Rep. for FedEx.

• Serviced Customers in tracking their packages and assisted in scheduling package pickups. West Corporation, El Paso, Texas Sept 2004 - Oct 2006 Customer service

• Customer service Representative for Cingular Wireless

• Serve customers with billing and phone questions Lowes - El Paso, Texas Apr. 2003 - Sep. 2004

Cashier Telephone operator

• Serve customer needs at checkouts

West Corporation - El Paso, TX Jan 2002 - Mar 2003 Telephone Sales Representative

• Inbound and outbound sales for ATT

Helen of Troy - El Paso, TX Dec 98 – Aug 2001

Customer service Representative

• Received Incoming credit card orders, processed mail orders, received.

• Processed returned appliances for retail and professional departments of Customer Service. Together - El Paso, Texas Mar 1998 – Sep1998

Telemarketer

• Made calls and set appointments for Sale personnel. Education

• H.S. Diploma, BELLA VISTA, Fair Oaks, CA

• Certificate, Western Technical Institute, EL Paso, TX

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