Data Entry
Resume:
E D U C A T I O N
C O N T A C T A B O U T M E
W O R K E X P E R I E N C E
AKILAH GOODWYN
S K I L L S
FRANKLIN HIGH SCHOOL
ULTIMATE MEDICAL ACADEMY
High School Diploma
Medical Adminstrative Assistant
Certification
2022-2023
Customer Relationship
Management (CRM)
First-Call Resolution
Benefits, Claims, and
Eligibility Support
Data Entry & Database
Management
Outbound & Inbound Call
Handling
Microsoft Office Suite
(Word, Excel, Outlook)
Medical Records & HIPAA
Compliance
Technical Troubleshooting
Sales & Upselling
Techniques
Strong Communication &
Problem Solving
Typing Speed: 45 WPM
***************@*****.***
1001 Marsh Pointe Dr, Unit 200,
Suffolk, VA 23434
CUSTOMER SERVICE REPRESENTATIVE
MEDICAL DATA ENTRY SPECIALIST
ADMINISTRATIVE ASSISTANT
Alorica - Remote (2022-Present)
Humana - Remote (2019-2022)
Care Advantage (2017-2018)
Entered and verified medical and insurance data for 150+ patient records weekly with 99% accuracy.
Answered inbound calls to address benefit coverage, claims status, and prior authorization requirements. Supported members by contacting care providers to
schedule appointments and verify insurance information. Ensured HIPAA compliance and maintained member
confidentiality at all times.
Consistently exceeded performance targets in call resolution, accuracy, and customer satisfaction.
Recognized for delivering first-contact resolutions and maintaining a 95%+ satisfaction rate.
Proven ability to learn and master new systems quickly, ensuring seamless multi-platform navigation.
Customer Service & Administrative Professional with 4+ years of remote experience in high-volume call center, healthcare support, and CRM data management. Proven ability to resolve complex customer issues on the first call, meet and exceed performance metrics, and maintain 99% accuracy in recordkeeping. Skilled in Microsoft Office, CRM systems, EHR platforms, and sales support techniques, with a strong commitment to empathy, confidentiality, and efficiency in fast- paced environments.
Handled 80+ inbound and outbound calls daily, resolving billing inquiries, benefit questions, service requests, and technical connectivity issues with 95% customer satisfaction.
Maintained high first-call resolution rates by identifying issues quickly and applying accurate solutions.
Guided customers through benefits, eligibility, and claims processes, ensuring clear understanding of coverage and next steps. Navigated 3–5 platforms simultaneously to document call details, research solutions, and update accounts in real time. Demonstrated empathy and patience when assisting customers with sensitive issues, including de-escalating high-stress situations. C E R T I F I C A T I O N
C u s t omer S e r v i c e & Data E n t r y S p e c i a l i s t
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