Project Manager Management
Resume:
SHALAWN CONIC-HILL
Customer Service Representative
619-***-**** · ********@**.*** · Chula Vista, Ca 91914
Excellent experience with conducting pre-proposal meetings and clarifying contract requirements. Strong skills in Microsoft Word, Excel and Outlook. Contribute to the development and implementation of department and company goals. Identify and implement improvements in processes and operations to control costs and improve productivity. Planning and conducting inquiries, studies, investigations and accomplished special projects. Manages service schedules and accurately report schedules and other related metrics as required. Consolidating completed work into written reports, and oral presentation. Analyze contract requirements and develop contracting milestones.
Coordinate with cross -fictional teams to enhance project deliverables, leading to 25% improvement in project quality and increase in successful project completions. Dedicated and results-driven project manager with a proven track record of successfully overseeing and completing projects. Seeking an opportunity to leverage extensive experience in project coordination execution and stakeholder management. I would like to obtain a full-time position as Project Coordinator Intake Specialist
Skills
Strategic Planning
Data Analysis
Productivity Improvement
Project Management
Project Planning
Client Relations
Budget Control
Project Scheduling
Cross-Functional Collaboration
Critical Thinking
Adaptability
Customer Service
Experience
Project Manager
CORDOBA CORPORATION, San Diego, CA
October 2023 - December 2023
Successfully managed projects with tight deadlines and limited resources.
Coordinated team members to ensure tasks were completed on time and within budget.
Collaborated with cross-functional teams across multiple departments to achieve goals.
Communicated effectively with all levels of stakeholders including executives.
Resolved conflicts among team members by facilitating productive conversations.
Evaluated data and conducted ROI analyses to measure success of projects and programs.
Effectively communicate with employees and customers verbally and by e-mail.
Construction Planner
COX COMMUNICATION, San Diego, CA
June 2023 - October 2023
Generated weekly reports detailing progress towards objectives.
Monitored progress of projects against established timelines ensuring that deadlines were met or exceeded.
Utilized strong communication skills to effectively interact with colleagues, vendors, clients and guests.
Constructs, builds, repairs, and inspects Hybrid Fiber Coax (HFC) networks to provide voice, video, and data to residential and commercial customers.
Coordinates with other utilities for permits, joint trench, pole applications, and service issues.
Verifies serviceability, surveys proposed service routing, and estimates material, construction, and labor costs.
Sr. Electric Distribution Analyst
SAN DIEGO GAS & ELECTRIC, San Diego, CA
April 2018 - April 2022
Monitored logistics operations to ensure compliance with company policies and procedures.
Created reports detailing distribution performance metrics such as inventory turns, order fill rate.
Worked with solar contractors, solar customers to complete inspections.
Organized and prioritized routes and schedules.
Conducted Inspection for Net Generating output meter.
Skilled in DIIS program, SAP, Excel, Microsoft Office.
Liaised between internal departments and external stakeholders.
Executed Transformer Overload verifications.
Designated electric meter locations and clearances.
Cultivate working with people of diverse cultures and various economic backgrounds.
Construction Operations Planner
SAN DIEGO GAS & ELECTRIC, San Diego, CA
October 2014 - April 2018
Generated weekly reports detailing progress towards objectives.
Monitored progress of projects against established timelines ensuring that deadlines were met or exceeded.
Utilized strong communication skills to effectively interact with colleagues, vendors, clients and guests.
Completed Underground & Overhead Construction orders for operations and maintenance.
Designed construction tasks required to respond to external and/or internal demands on the distribution system.
Worked with Electric Supervisors & crews for Overhead /Underground electric work orders.
Worked with several supporting departments such as Permits, ROW, Municipality Inspectors, Street Repaired.
Executed skilled in SAP, GIS Web& Mobile, ZEFM, CISCO, NMS, DPSS Citrix, PIDS, submits load calculations to Osmose.
Experience in working with people of diverse cultures and various economic backgrounds.
Effectively Managed Multiple Projects.
Skilled Collaborated with Contract Planning & Design teams.
Service Planner
SAN DIEGO GAS & ELECTRIC, San Diego, CA
January 2006 - October 2014
• Gas Distribution & Gas Services.
• Gas & Electric Construction Service Orders.
• Worked with Gas & Electric maps and customer construction plans for small commercial business and residential homes.
• Collaborated with contract crews for electric service orders.
• Direct support in supervisory duties- providing constructive employee feedback, completing reports, responding to customer and presidential complaints.
• Collaborated with several supporting departments such as Trench inspectors, Permits, ROW, Municipality inspectors, Environmental & Safety to ensure customer service is met.
• Met with Residential and Small Commercial Customers to verify requested Voltage and phase (Electric), Gas meter & Service Sizing (Gas) for clearances and safety conditions.
• Experience in working with people of diverse cultures and various economic backgrounds. Field Site visits (Electric) verify closest available source, Meter locations, Trench route and distance, Permits, Easements, (Gas) Meter location, Riser and Houseline Location, Working Space, Access/Testing and Reading. Issue and design emergency gas & electric service orders.
Education
Bachelor of Science (B.S.) in Business Management
University of Phoenix, Phoenix, AZ, US
September 2013
Certifications
Project Management Professional # 28012431
Community Service
Volunteer
CHRIST MISSIONARY BIBLE FOOD MINSITRY, Lancaster, CA.
January 2020 - December 2023
Participated in community clean-up and enrichment projects.
Gathered ongoing needs from community partners to create project inventory.
Collaborated with partners and funders to implement programs.
Awards
Safety Congress 2017 award
Safety Congress 2018 award
Northeast Local Diversity and Inclusion Council (LDIC)
Black Employee Resource Group (BERG) 2022
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