Customer Service Computer Engineering

Bryan Boham

929-***-**** *******@*****.***

PROFESSIONAL SUMMARY

Current student working toward a Bachelors Degree in Computer Engineering Technology and seeking opportunity to broaden my experience in order to figure out the best path for my future. Identifies and quickly closes any knowledge gaps to offer value to employer, team members (colleagues), and one day my own employees. SKILLS

• Near Expert Level Experience with all MS Office Apps • Resource integrity • Technical Analysis

• Equipment setup • Technical troubleshooting • Hardware and software installation

• Result driven problem solver • Active Listening • Multitasking

• Outstanding communication skills • Innovative

EXPERIENCE

JANUARY 2025 – CURRENT

IT Technician

Gaming City USA Long Island City Astoria, NY

• Collaborated with team members to maintain and update gaming systems and software.

• Provided technical support and excellent customer service to enhance user experience.

• Handled repair and maintenance of damaged gaming equipment to ensure optimal functionality. SEPTEMBER 2023 – AUGUST 2024

Customer Service Manager

Pro Foods Corp Jamaica, NY

• Supervised team members by delegating tasks and overseeing opening, closing and changing shifts.

• Prepared financial reports and presented key findings to management teams.

• Completed sales process to assist customers in attaining products and services.

• Supported internal teams in organizing various products.

• Delivered excellent customer service and professionalism to customers via in-person or telephone. FEBRUARY 2023 – AUGUST 2024

Financial Advisor & Licensed Life Insurance Agent

Primerica New York, NY

• Attended continuing education courses and workshops to gain additional insurance industry knowledge

• Leveraged knowledge of company insurance products and services to advise customers on appropriate choices

• Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies

• Approached potential clients by using direct marketing mailings and phone contacts

• Responded to customer calls swiftly to resolve issues and answer questions

• Maintained high standards of customer service by building relationships with clients. JUNE 2022-SEPTEMBER 2022

IT Intern

Transmission Company Of Nigeria Port Harcourt, Rivers State

• Delivered assistance and support for team-based IT projects

• Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives

• Supported IT department in handling technology rollout and maintenance. EDUCATION

Bachelor of Science: Computer Engineering Technology June 2023 New York City College of Technology of The City University of New York, Brooklyn, NY Honors: Dean's List - Issue Date: 06/02/2023

Bachelor of Science (B.S.) -

Applied Geophysics Covenant

University, Ogun State, Ota

June 2019

High School Diploma

Deeper Life High School,

Nigeria

Licensed Life Insurance Agent -

Current

CERTIFICATIONS

June 2018

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