Project Management Manager

Kuldeep Kaur, PMP

PROFESSIONAL SUMMARY

Certified Project Manager with more than 15+ years of diverse experience in leading Project Teams.

Extensive experience in the field of Project Management, Business Analysis, Object-Oriented Analysis and Business Process Validation.

Full project delivery for large, complex projects or assignments relative to a broader business and keeping them on track, on budget and resolving issues.

Create detailed work plan, communication plan, project reporting, risk management plan, change management and documentation standards aligned with corporate standard methods for system design, implementation and production.

Proficiency in project management tools and procedures; strong people management and conflict resolution skills as well as a team player to work in conjunction with other testers, developers, and other team members

Expert in conducting GAP Analysis, Strength Weaknesses Opportunities Threat Analysis (SWOT), Risk Analysis, Cost Benefit Analysis, and Return on Investment Analysis (ROI)

Expert in identifying gaps and providing recommendations for performance improvement

In-depth knowledge of the Software Development Life Cycle (SDLC) using Rational Unified Process (RUP) and methodologies like Waterfall & Agile Methodology

Experience with business writing skills in writing Return on investment (ROI), Business Requirements Document (BRD), User requirements, Use Cases, Functional Requirements, System Requirements Specification (SRS) & Training material.

Skilled in preparing Business cases, Business requirements documents, functional and technical specification documents, test plans and test scripts using MS Word.

Experience in managing teams, client-interaction, project planning, scheduling, and development teams.

Communicates effectively with all levels of an organization and adapts to working in a team.

Excellent verbal, written, communication and interpersonal skills.

CERTIFICATIONS

PMI: Project Management Professional (PMP)

Technical skills

Methodologies

RUP – Rational Unified Process

WATERFALL

AGILE

Visual Modeling Tools

Object-Oriented

Rational Rose

Data-Oriented

Erwin

Universal

VISIO

Requirements Tools

Rational Requisite Pro, Enterprise Architect, MS Word

Languages

PowerBuilder, C, C++, Visual Basic, PL/SQL, Watcom C/C++

Databases

MS SQL Server, MS Access, SQL Developer, Toad

Tools

Reporting

Rational SoDA, Artemis, Crystal Reports, MS Access, Irise Manager, Cognos

Testing

SIT, UAT, Unit test, Rational Robot, Rational Test Director, Win Runner, Load Runner, iMacros, TFS, SoapUI, Jira

Configuration Management

PVCS, CVS, Clear Case

Change Management

Bugzilla, Clear Quest, SharePoint

Project Management

MS Project

Office Tools

MS Word, Excel, PowerPoint, Project, Access, Outlook, Sharepoint

Operating Systems

MS Windows XP, NT, Vista/7/server

NYS Department of Health, Albany, NY August 2016 – July 2025

Sr. Project Manager

Develop and manage the Project Management Plan, Scope statement, Schedule, Budget, Quality Plan, Risks, Issues, change management plan, Communication plan, Charter, Resource management plans, and managed the plans throughout the project management lifecycle from initiation through closeout.

Developing deliverables for the project - Statement of Work, Scope statements, schedules, budgets.

Managing and implementing Eligibility and Enrollment production Notice-related projects in NYSoH.

Managing approximately 26 Eligibility and Enrollment notices with approximately 3000 Key messages (strings). Getting those translated into 13 foreign languages as per NY state executive order (English, Spanish, Simplified Chinese, Russian, Italian, Haitian-Creole, French, Korean, Arabic, Bengali, Traditional Chinese, Polish, and Urdu).

Managing and updating the repository with Key Messages and translations in the Engineering Lifecyle Management (ELM) tool and using Key Messages and translations in the notice (paper and/or electronic) communication.

Manage and track notice changes via Change Management for the NYSoH Marketplace.

Experience with implementing documentation policies and templates.

Supervising a team of four people; executing testing; quality assurance on Eligibility and Enrollment production notices in 13 different foreign languages.

Facilitate meetings and work sessions to ensure all action items are addressed in a timely fashion.

Managing complex informational technology projects and operational processes, developing business and operational process flow charts.

Examine and evaluate complex projects such as Open Text, Open Enrollment and Drools.

Managing the Defect Triage process and ensuring that the defect triaging and resolution take place promptly, and the project moves forward.

Managing effective communication plans and working across large multi-disciplinary teams.

Experience with Engineering Lifecyle Management (ELM) tool, including logging, tracking, and prioritizing work items.

Working on a long-term project schedule as well as weekly task schedules, which are used to ensure we are on track to meet long term milestones.

Working on Scope Statement, ensuring no scope creep is included, original requirements are focused upon, and the team is clear on the objectives and goals of the project.

Managing, developing, and maintaining project proposals, scopes, requirements, milestones, and timelines.

Managing projects using a Project Management Body of Knowledge (PMBOK) based project management methodology containing well-defined and documented processes, templates, and guidelines for all project phases.

Ensuring the lessons learned are captured, all deliverables are complete, and approvals have been received by the stakeholders for the satisfaction and goals achieved for the project.

Keeping project stakeholders and executive-level stakeholders informed of the status of development efforts and serving as the liaison between development staff and the project director.

Guiding the development team on test cases/test scenarios. Performing software testing (if needed), including specifying test scenarios and test cases, executing tests, and analyzing and documenting defects in a defect management system.

Experience in project management and software development methodologies, including Waterfall, Agile, hybrid, Software Development Lifecycle (SDLC.)

Created technical documentation, presentations and communications for external clients and internal purposes.

Providing a Weekly Project Status Report to the Stakeholders and management.

Maintaining SharePoint site, document library with version control.

Office of Children & Family Services, Albany NY June 2014 – June 2016

Sr. Business Analyst/ Jr. Project Manager

Managed and delegated work to a team of 20, including business analysts, programmers and technical documentation from different IT organizations and agencies.

Analyzed AS-IS, gathered To-Be business system requirements from Users by conducting JAD sessions.

Examined and evaluated Information Technology computing projects such as JJIS, JDAS, DRAIS, and ARTS

Participated in the Kickoff meetings of the project with the Business Lead, Project Manager, Report specialist, and Lead Developer.

Developed project plan, communication plan, and built the project team.

Developed and maintained the project schedule using MS project to track progress, manage resources, manage issues, manage risks, and manage changes through a formal change management process.

Created Use Case documents with Business Rules, Flowcharts and documented the Meeting minutes using MS Word and Excel.

Created and maintained Use case realization documents for the development and testing team to track the activities with the business scenarios.

Conducted User review sessions to gather the requirements for creating the Ledgers.

Documented the business requirements in Use cases, created use case process models using MS Visio and generated workflow processes, Business Rules.

Created mockup screens (GUIs) for developers and SME's using MS Visio. Developing screen mockups per NYS standards.

Experienced in methodological scripting. Wrote technical and business specification documents.

Held meetings with the developers and Architects to assist them in understanding the business requirements and answered any of their business questions.

Managed effective communication plans and worked across teams.

Participated in System Test reviews and suggested the changes or missing test scenarios be included in the list, development design reviews, and usability studies.

Used eMedNY to manage, execute and validate Medicaid transactions for children and families.

Worked with the Affordable Care Act and Medicaid, which includes Eligibility and Enrollment for orphan children residing in OCFS facilities.

Experienced in project management and software development methodologies, including Agile, Software Development Lifecycle (SDLC.)

Helped in developing and maintaining project proposals, scopes, requirements, milestones, and timelines.

Presented Weekly Project Status reports to the management and stakeholders.

New York State Department of Labor (NYS DOL), Albany NY March 2012 – May 2014

Senior Consultant

Performed analysis of current environment and prepared strategy to create efficiency and grow business

Provided short-term and long-term strategy recommendations for technology solutions

Produced and maintained a communication plan and change management plan to keep all parties informed and on track per the project milestones

Analyzed WBI models for AS-IS New York State business and considered these models as reference, gathered To-Be System business requirements from SME's by conducting JAD sessions.

Created WBM models for New York State businesses using WebSphere Business Modeler.

Followed New York State standards for scripting and documentation of Information Technology project specifications

Examined and evaluated Information Technology computing projects

Created technical/end-user documentation and release notes

Managed and implemented documentation policies and templates.

Edited the Information Technology procedures producing Pamphlets, Brochures, and newsletters.

Drew different diagrams such as Activity Diagrams, Swim Lane, Sequence Diagrams and Process Flows using UML Methodology by using MS Visio

Created Business Requirements Document (BRD), Functional Requirement document, Traceability matrix and documented the Meeting minutes in MS Word.

Wrote technical and business specifications for UI Document Generator Project

Documented the business requirements in Use cases, created Use case process models using MS Visio and generated workflow processes, Business Rules.

Created mockup screens (GUIs) for developers and SME's using Balsamiq.

Updated the Project Statistics document and maintained Gantt Charts.

Presented User Demo to Business Team after the first phase of the Requirements gathering process.

Managed complex information technology projects for New York State agencies.

Created program design and editing for online help, including step-by-step instructions for users

Conducted Sprint planning meetings and participated in the daily scrum and stand-up meetings.

T-Mobile USA Inc., Bellevue WA Jan 2011 – Feb 2012

Senior Business Analyst

Interviewed clients to understand their business and functional requirements, gathering their future needs and transforming them into functional specifications.

Used GAP analysis and SWOT analysis to enhance the online and checkout process on T-Mobile.com.

Created step-by-step instructions, technical documentation, business support materials, presentations and communications for end-users and internal purposes

Conducted JAD sessions, workshops, surveys, brainstorming, and User stories to gather requirements from different stakeholders.

Presented to Stakeholders explaining the gaps in the system and how the changes would affect different modules.

Worked with the SME’s to define business-critical needs and analyze the possible technical solutions.

Documented the Business Requirements into Use Cases, Business Rules, Task Templates, User Interface specifications using MS Word, MS Excel.

Drew different diagrams such as Use case diagram, Interaction diagram, Activity diagram, Class Diagram, Sequence diagram, Component diagram, Deployment diagram, Swim lane diagram using UML Methodology

Experienced in standards for Scripting and Documentation of Information Technology specifications.

Created and maintained the Requirements Traceability Matrix for the online and Checkout Project.

Worked in multiple six-week sprints in Agile Methodology.

Managed documentation creation, production, and delivery

Executed all tests, recorded and reported test results, and communicated issues via an issue log

Experienced in project management and software development methodologies (Agile), Software Development Lifecycle (SDLC.)

Tracked change requests for enhancements or defects introduced by the business team

Projected duties include multiple-task project assignments, scheduling and tracking. Facilitated meetings with all levels of the business community for requirements gathering, project development, design consideration, impact and risk analysis and quality control.

Provided leadership needed to instill a team-oriented, client-driven, results-driven team.

Wells Fargo, Des Moines, IA Dec 2009 – Dec 2010

Business System Analyst

Performed Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the change in the proposed system.

Facilitated Joint Application Development (JAD) Sessions for communicating and managing expectations and discussing the different ways and means for the integration of rational tools with the current system.

Wrote technical and business specifications

Examined and evaluated Information Technology computing projects

Experienced in maintaining schedules in Microsoft Project.

Experienced in creating program designs and editing for on-line help including step-by-step instructions for users.

Conducted interviews and performed Stakeholder Analysis, worked with the SME’s (Subject Matter Experts), IT managers, software architects to identify the key changes, and participated in Stakeholder Management to communicate effectively with them.

Prepared Use Cases, Business Rules, Task Templates, and User interface Specifications in MS Word.

Extensive experience with User acceptance testing (UAT) and system testing.

Conducted walkthroughs with business and development teams.

Experienced in writing properly constructed sentences using punctuations effectively.

Methodological scripting and editing for Information Technology policies/procedures producing pamphlets, brochures and newsletters

Chase Bank New York, NY Oct 2008 – Nov 2009

Business Analyst

Performed GAP analysis to meet the end state requirements

Conducted JAD sessions with the subject matter experts, stakeholders and other management teams in the finalization of the User Requirements Documentation

During business requirement gathering, conducted personal and telephonic user interviews.

Examined and evaluated Information Technology computing projects

Participated in status meetings and requirement walkthroughs

Identified, researched, investigated, analyzed, defined and documented business process using Six Sigma Analysis

Created AS-IS and TO-BE business process flow diagrams, integrated process flow diagrams to show end-to-end business model and process mapping exercise including swim lanes

Analyzed the accuracy and completion of documents, mortgage, and insurance.

Created sample Wireframes/Mockups using Balsamiq to make the system better understood by Business and Technology teams

Wrote technical and business specifications .Net applications.

Documented requirements in Use Case Specifications, Business Rules, and Task Templates using MS Word.

Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, Swim lane diagram, Component diagram, interaction diagram in MS Word and UML Modelling tools using MS Visio

Worked closely with Quality Assurance and development teams to clarify and understand the functionality to resolve issues and provide feedback in terms of the test matrices and to solve the defects

Participated in System Test reviews, development design reviews & usability studies

Helped in Manual Testing. Also, involved in Regression testing using QTP.

State Farm Insurance, Bloomington, IL Oct 2006 – Sept 2008

Business Analyst

Participated in requirements discussions with business units, ensuring all business requirements were satisfactorily met.

Interacted with internal clients and technology vendors on new high-level features and conducted a thorough analysis of the system features to assist the project team.

Conducted GAP analysis, SWOT analysis to check and compare their current & potential capabilities.

Gathered user requirements by different approaches like JAD session, one-on-one meeting with business users and generated business models and use case analysis.

Created & Maintained the Requirements Traceability Matrix (RTM).

Produced Use case specifications, Business Rules, Task Templates and User interface Specifications.

Experienced in maintaining schedules in Microsoft Project.

Prepared UML diagrams to develop a pictorial representation of the requirements.

Used Enterprise Architect as a requirements traceability & UML modeling tool.

Drew diagrams like Use case diagram Interaction diagram, Activity diagram, Class diagram, Component diagram, Sequence diagram, deployment diagram, and Swim lane diagram using UML Modelling and MS Visio.

Created step by step instructions manual for users.

Wrote technical and business specification documents.

Followed standards for scripting and documentation of Information Technology project specifications

Managed documentation creation, production, and delivery.

Used Microsoft Visio to create and draw different diagrams.

EDUCATION

Bachelor of Science from GNDU University - Punjab, India Apr 2006

Professional Awards

Awarded “Certificate of Excellence” for outstanding contributions to NYSOH

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