Customer Service Work-From-Home
Resume:
Fatima Ahmed
Euless, TX *****
**********@*****.***
Experienced Customer Service Representative with a background in multichannel support (phone, email, chat, SMS) for luxury retail clients. Skilled in using CRM platforms like Salesforce to resolve issues quickly and maintain high customer satisfaction. Proven ability to thrive in fast-paced, remote environments while delivering accurate and empathetic service. Skills
Work History
Multi-Channel Customer Representative
Neiman Marcus Online, Dallas, TX July 2018 - April 2025 Assistant Store Manager
Lukoil, Wayne, PA January 2009 - February 2010
Supervisor
Dollar Store, Collegeville, PA June 2001 - December 2008 Education
High School Diploma May 2000
Olympic Heights High School at Boca Raton, FL
Customer Relationship Management (CRM)
Multichannel Communication (Phone, Email, Chat, SMS) Order Processing & Fulfillment
Conflict Resolution
Customer Satisfaction (CSAT) Optimization
Product Knowledge Retention
Problem Solving
Data Entry & Accuracy
Delivered exceptional customer service through SMS, phone, email, and live chat, supporting high-volume inquiries related to orders, returns, shipping, and product availability
Utilized CRM systems and order management tools (e.g., Salesforce, Oracle) to track customer interactions, resolve issues, and ensure a seamless omnichannel shopping experience
Maintained accuracy and efficiency while handling sensitive account information, meeting or exceeding KPIs for response time, customer satisfaction (CSAT), and first contact resolution (FCR) Collaborated with internal teams including logistics, merchandising, and tech support to resolve escalations and ensure brand-aligned service for luxury clientele
Oversaw daily operations of the gas station, including cash handling, inventory control, and staff supervision, ensuring smooth and efficient business performance
Trained, scheduled, and managed a team of cashiers and attendants, promoting adherence to company policies, safety regulations, and customer service standards
Maintained detailed records of sales, shifts, and operational logs, supporting audits, budget tracking, and loss prevention efforts Supervised daily store operations, including opening/closing procedures, cash handling, and employee scheduling, ensuring adherence to company policies and retail standards
Assisted with inventory management, stock replenishment, and merchandising, helping reduce stockouts and improve product visibility Addressed customer concerns and resolved issues with professionalism, maintaining high levels of customer satisfaction and repeat business
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