Customer Service Project Manager
Resume:
**********@*****.***
Laurel, MD
To obtain a role where I can leverage my
expertise in sales, customer service, and
administrative support to drive company
success. I aim to utilize my skills in client
management, problem resolution, and
financial transactions to contribute
effectively and grow professionally.
CONTACT
OBJECTIVE
EDUCATION
Colegio Del Caribe/ High Shool Diploma
National University College
August 2018 - May 2019
UAGM - Cupey Campus
August 2016 - May 2018
PADILLA
EXPERIENCE
Force Electric Inc. Administrative Assistant
Project Manager/ Estimator
T-Mobile Mobile Expert Sales Associate
July 2024 - Current
SALES REPRESENTATIVE
Conducted sales of phones, accessories, and related products.
Managed payments and handled cash transactions.
Provided exceptional customer service and resolved issues. Troubleshot software and hardware issues for both iOS and Android devices.
November 2022 - February 2023 Washington, DC
Clary
LANGUAGES
English
Spanish
Troubleshoot and resolve project issues.
Order materials and ensure timely delivery.
Manage change orders and communicate updates.
Negotiate project terms, timelines, and pricing.
Oversee project timelines, budgets, and financials. Review and interpret electrical, mechanical, and architectural blueprints.
Estimate costs using PlanSwift and evaluate vendor quotes. Use SmartBid, ConstructConnect, and BuildingConnected for project management and bidding.
Assess potential project risks.
Manage accounts payable/receivable and ensure budget alignment.
Oversee 15-20 employees, delegate tasks, and monitor performance.
Coordinate schedules and ensure safety compliance. Serve as primary client contact and provide regular project updates.
Ensure compliance with permits, licenses, and regulations. Process payroll with accuracy and compliance.
Provide personal assistant support, including scheduling and administrative tasks.
Build relationships with clients, contractors, and suppliers for future business.
EXPERTISE
Taco Bell Cashier
JCPenney Fine Jewerly Sales Associate
May 2010 - August 2016 San Juan, PR
Handled cash and managed payments.
Provided customer service and conducted sales.
Performed repairs on watches, chains, and rings.
Engaged in merchandising activities.
Regina’s By Bertha Boutique Assistant
March 2019 - October 2019 San Juan, PR
Managed food handling and cash transactions.
Provided customer service and maintained cleanliness. October 2018 - October 2019 San Juan, PR
June 2016 - June 2018 San Juan, PR
Family House Caregiver
Cared for newborns, infants, and toddlers.
Performed cleaning and meal preparation.
Organized indoor and outdoor activities for children. Clinica Veterinaria De Diego Volunteer
June 2009 - August 2014 San Juan, PR
Assisted patients and archived documents.
Answered phone calls, fed animals, and performed cleaning tasks Sales and Customer Service
Financial Transactions and Cash
Handling
Technical Troubleshooting
Administrative and Organizational
Skills
Problem Solving and Issue
Resolution
Technical and Product Knowledge
Provided customer service and handled cash transactions. Conducted sales of clothing and accessories.
Operated industrial sewing machines and maintained cleanliness. Allstate Customer Service / Sales Agent
October 2019 - June 2022 Hanover, MD
Sold insurance policies for auto, life, and home.
Managed payments and cash handling.
Provided customer service and set appointments.
Used Word, Excel, and system applications effectively. December 2021 - June 2022 Hanover, MD
Agency Insurance Company Customer Service
Processed payments and utilized Word, Excel, and various system applications.
Provided financing quotes and resolved customer issues. Made courtesy calls and collection letters.
Processed loans and worked in an inbound call center environment.
Contact this candidate