Customer Service High School

RAYMOND L. HEGGIE JR.

**** ********* ** ****** ******, NC 919-***-**** *******@*****.***

PROFESSIONAL SUMMARY Dedicated professional with 7 years of experience in administration, commercial heating and air, route sales, account management, and customer support. Strength in working with diverse groups in order to achieve company objectives.

EDUCATION

University of North Carolina, Chapel Hill, NC

Majoring in Economics (2007-2010)

Middle Creek High School, Apex, NC

High School Diploma (2003-2007)

EXPERIENCE

FedEx Delivery Driver- D&D Deliveries- Durham, NC November 2023- Present

Safely and efficiently operate a company-provided delivery vehicle (typically a cargo van or truck) to transport packages to residential and commercial locations.

Plan and organize delivery routes to ensure timely and accurate deliveries while optimizing efficiency.

Provide exceptional customer service by delivering packages with a friendly and professional attitude.

Handle packages with care, ensuring they are securely loaded and unloaded to prevent damage.

Utilize scanning technology and electronic devices to track and record delivery information.

Adhere to all traffic laws, safety regulations, and company policies while operating the delivery vehicle.

Maintain cleanliness and perform routine maintenance checks on the delivery vehicle.

Route Sales Representative at Aramark Fuquay Varina, NC March 2021- October 2023

Safely operate a company step van in designated area to provide products and service to a variety of clients.

Verify daily preventative maintenance of vehicle and maintain proper operator documentation

Manage daily route independently to ensure accurate and timely delivery of product

Loads/unloads product per company policies, procedures, and guidelines

Review invoices daily for complete and accurate information and make corrections as needed

Meet sales goals and promotes overall route growth to enhance profitability

Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts

Assists the sales organization with the procurement of additional new business

Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers

Monitor customer feedback and handle customer issues in a prompt and courteous manner

HVAC Mechanic at Newcomb and Co. Raleigh, NC November 2015- March 2021

Installing, maintaining and repairing ventilation and air conditioning systems and equipment.

Identifying maintenance risks on equipment.

Diagnosing electrical and mechanical faults for HVAC systems.

Cleaning, adjusting and repairing systems, and performing warranty services.

Performing emergency repairs promptly and efficiently.

Providing technical direction and on-the-job training.

Keeping daily logs and records of all maintenance functions.

Ensuring compliance with appliance standards and with Occupational Health and Safety Act.

Complying with service standards, work instructions and customers' requirements.

Assisting with customers' queries.

Administrator for Southwest Officiating Fuquay Varina, NC April 2005- April 2018

Book meetings and schedule events

Order office stationery and supplies

Maintain internal databases

Keep employee records (physical and digital)

Maintain a filing system for data on customers and external partners

Distribute incoming and outgoing mail

Prepare regular reports and presentations

Answer and redirect phone calls

Handle queries from managers and employees

Update office policies and ensure compliance with them

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