Customer Service Quality Assurance
Resume:
Laci Gunning
Hard working and dependable
Temple, TX 76502
**********@******.***
Professional Summary
Diligent and detail-oriented Sterile Processing Tech with 16 years of experience in various roles, including daycare teaching, customer service, and quality control inspection. Proficient in manufacturing, childcare, and woodworking, with certifications in CPR and first aid. Proven ability to manage tasks, train new hires, and ensure quality assurance. With phenomenal customer service skills and attitude. Authorized to work in the US for any employer
Work Experience
Sterile Processing Tech
Baylor Scott & White Health-Temple, TX
December 2022 to February 2025
Sterile processing technician, with 2+ years of endoscope experience, decontamination management, training new hires. Was in charge of of all first day task and testing, packing and assembly. QA Analyst
Psi-Temple, TX
November 2020 to December 2024
Quality assurance lead, Hardware and kitting, Assembly line, delegating roles and responsibilities, Cnc machining, and forklift experience, woodworking and carpentry and manufacturing roles, loading and unloading shipments.
Daycare teacher
New Beginnings Learning Academy-Temple, TX
September 2019 to August 2021
Moved to daycare during the Covid pandemic. I was mostly in charge of the older kids ages 7-12. With focus on school work. grades 1st-7th,
with Toddler and pre-K teacher roles also . CPR and first aid certificated. Line Operator
STARCORR SHEETS LLC-Temple, TX
February 2016 to September 2019
QA line operator, checking and monitoring the temperature and humidity levels along with other testing methods to ensure accuracy. Operated strapping devices and line control. and part of the monthly and quarterly maintenance team for clean up and repair/replacement wearhouse worker
HEB-Temple, TX
October 2014 to February 2016
Order filler, with fork lift requirement.
Deli Clerk
HEB-Belton, TX
October 2007 to October 2014
Deli clerk, customer service and stocking deli front, upselling and complementary selling. I was also in charge of all major events and parties trays, order filling. Education
High school diploma
Skills
• Documentation review
• Manufacturing
• Childcare
• Carpentry
• Team Work
• Experience with Children
• Teaching
• Customer service (10+ years)
• Hand tools
• Industrial equipment
• Woodworking
• Toddler Care
• Social media management
• Infant Care
• Forklift
• Heavy lifting
• Early Childhood Education
• Classroom Management
• Reliability
• Babysitting
• Flexibility
• Meal Preparation
• Sales
• Warehouse experience
• Customer support
• Problem-solving
• Organizational Skills
• Curriculum Development
• Typing
Certifications and Licenses
CPR Certification
First Aid Certification
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