Customer Service Front Desk

Regina Bryant

706-***-**** ️ *************@*****.***

Objective

Motivated and customer-oriented professional with diverse experience in customer service and front desk operations. Proven track record in delivering excellent service, managing high-pressure situations, and maintaining positive relationships with clients and patients. Seeking to contribute skills and experience in a challenging environment that values strong communication, problem-solving, and multitasking abilities.

Professional Experience

AdventHealth Hospital – Emergency Room Representative

●Greeted and assisted patients arriving in the emergency room, ensuring a smooth and efficient intake process.

●Coordinated with medical staff to gather necessary information and facilitate patient care.

●Managed patient records, verifying insurance details and collecting payments.

●Provided compassionate customer service by answering inquiries, offering emotional support, and ensuring patient comfort.

Home2 Suites by Hilton – Front Desk Representative

●Assisted guests with check-ins and check-outs, ensuring a positive guest experience.

●Managed reservations and responded to guest inquiries in person and over the phone.

●Addressed guest complaints and resolved issues in a timely, professional manner.

●Maintained records of guest stays and processed payments efficiently.

Xfinity – Customer Service Representative

●Provided outstanding customer service for billing, technical issues, and service inquiries.

●Troubleshot internet, cable, and phone service disruptions and resolved customer concerns.

●Processed service orders and handled account inquiries efficiently.

●Communicated clearly to ensure customer satisfaction with Xfinity services.

Skills

●Customer Service Excellence: Remain professional and empathetic in high-stress scenarios.

●Communication: Strong verbal and written interaction skills with customers, patients, and colleagues.

●Multitasking: Efficiently handle multiple tasks in fast-paced settings.

●Problem-Solving: Resolve conflicts and issues quickly and effectively.

●Data Management: Skilled in maintaining accurate records and handling sensitive information.

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