Data Entry Administrative Assistant
Resume:
JD Johna
Diggs
Administrative
Assistant. Data
Entry
Specialist
Dalla, TX, United States, 75043
***********@*****.***
Key Skills
Professional Experience
January 2023 -
Present
Data Entry Specialist
Conduent
December 2020 -
November 2022
Escalations Support Specialist
Alight Health Solutions
January 2018 -
September 2020
Administrative Assistant
Five Points Benefit Plans
Gained experience verifying benefits by operating simple excel functions on a daily basis and relating clients' VOB to excel functions such as an IF statement and an OR function.
Worked with entities on clients EOB coverage to determine the overall amount of insurance assistance would be applied to a particular case
Education
In progress in Biology
Dedicated and energetic professional with
a reputation for improving office
productivity and creating positive
changes to boast office morale,
professional development, and employee
satisfaction. Core competencies include
maintaining confidentiality, prioritizing,
relationship building, customer service
oriented, communication skills, contract
negotiations, decision making, sound
judgment, organization, and planning
skills, initiative, and adaptability
Data Entry
Invoicing
Appointment Scheduling
Travel Accommodation
Account Receivable
Account Payable
EMR SYSTEMs
Insurance Verification
Documentation Review
issuing invoices, dealing with invoicing related correspondence, answering clients' billing queries, and initiating collections on accounts that are past due.
Providing accurate and timely handling of requests for payment research, customer over payments, account
maintenance and corrections to monetary transactions. Researching financial transactions in multiple TFS and third- party systems such as : Retail Host, Lease Host, Lease Exchange, Lease Suspense, FastData (3rd Party), OSCAR, Chase_-Vault, and more.
• Additional research functions will be performed on NSF checks received. Multi-task through multiple windows and working with banking systems and bank statements.
• Verify Account balances and payoff amounts
• Review retail loans and lease accounts via Salesforce
• Process Warranty refund requests for auto retail and lease accounts • Generate invoices for overpayment refunds for auto loans
• Track all invoices via Excel spreadsheet daily to ensure processing
Conducted thorough research to verify and update information in databases, ensuring accuracy and completeness of data. Maintained confidentiality and integrity of sensitive information by implementing data security protocols and procedures.
Identified and resolved data discrepancies by conducting regular quality control checks, and worked with team members to develop corrective action plans as needed.
Effectively communicated with cross-functional teams and stakeholders to identify data requirements and ensure timely delivery of accurate data.
Dallas College August 2021 - Present
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