Business Management Office Administrator

MONICA WANJA KIARIE

+254-***-***-*** *************@*****.*** Kenya

SUMMARY

A highly motivated Kenyan and adaptable individual with a Diploma in Business management bringing a strong foundation in problem-solving and collaborating with clients and colleagues. My background in Business management has equipped me with excellent interpersonal skills, customer-service and attention to details. I am eager to contribute my skills in any environment, bringing a commitment to continuous learning and a proactive approach to achieving results. I am seeking opportunities to add value, whether in Business Management or other fields.

SKILLS

Soft Skills

● COMMUNICATION SKILLS:

Effectively convey ideas and information through verbal, written and non-verbal means ensuring clarity.

● ORGANIZATIONAL SKILLS:

Efficient in managing time, tasks and resources to meet deadlines prioritizing responsibilities.

● INTERPERSONAL SKILLS:

Build and maintain positive relationships with colleagues, clients and stakeholders through active listening, empathy and team work.

● TECHNICAL SKILLS:

Proficient in using relevant tools, software and technologies required for the job with the ability to learn and apply new technical knowledge quickly.

● CUSTOMER RELATIONSHIP MARKETING:

Skilled in building long-term customer relationships by delivering value, personalized experiences and maintain consistent communication to drive loyalty.

● ADAPTABILITY AND FLEXIBILTY:

Able to adjust to changing environments, priorities and work demands while maintain performances and a positive attitude.

● PROBLEM SOLVING:

Identify issues efficiently, analyze root causes and develop practical solutions while maintaining focus under pressure.

● CONTINOUS IMPROVEMENT: Committed to self-development and process enhancement by seeking feedback, learning from experiences and implementing changes for better outcomes. Projects

● BUSINESS PLAN: - MACLICK DELIGHTS AND FAST-FOOD RESTAURANT The goal was to establish a unique and profitable fast-food business by focusing on quality, affordability and excellent customer service.

● RESEARCH: -EFFECTS OF LEADERSHIP STYLES ON EMPLOYEES’ PERFORMANCE. This research investigated how different leadership styles, such as autocratic, democratic and transformational, influence employee motivation, productivity and job satisfaction. EXPERIENCE

TEACHER – BRIGHTSTART KINDERGARTEN GATUNDU N

February – march 2025

• Adapted teaching methods to accommodate diverse learning styles and individual needs.

• Created a safe, inclusive and engaging classroom environment that supports young children’s emotional growth and social growth.

• Supported children in developing routines, independence and classroom behavior through positive reinforcement.

• Monitored and documented children’s progress and behavior. Attachment Employee Thika Technical Training Institute, Kenya, Off General Kago Road. September 2024 - November 2024

● Participated in filing office documents and arrangements of the same.

● Assisted in organizing and printing of test scripts as well as sorting them.

● Developed a strong foundation in problem-solving and effective communication within cross-functional teams.

● Participated in registration of students Bio-data for examination. EDUCATION KCA University Diploma in Business Management (January 2023- July 2024.) Relevant Coursework:

● Accounting 1 and 2 <Financial statements, Balance Sheets, Income Statements> ● Management Mathematics.

● Computer application software. (Excel, Word, Powerpoint) ● Human Resource management.

● Cost Accounting<Reconciliation of cost accounts and financial accounts> ● Customer Relationship marketing & customer service. ● Statistics.

<Quantitative data, Qualitative data>

NAIROBI INSTITUTE OF BUSINESS STUDIES[NIBS] Certificate in Business Management March 2021 - July 2022 Relevant Coursework:

• Financial Accounting • Sales and marketing

• Business Finance.

• Office Organization

• Business law.

Our Lady of Fatima Girls High School Kenya Certificate of Secondary Education (KCSE) 2019 Kanjabi Primary School Kenya Certificate of Primary Education 2015

References

1. Mr. Baraza – Lecturer NIBS College..

Tel: 072*-***-***

2. Mr. Karangi James – Lecturer Thika Technical Training Institute. Email: ************@*****.***

Tel:072*-***-***

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