Program Manager Senior Technical

Steven Ryan

770-***-**** *********@*****.*** Dawsonville, GA

Linkedin.com/in/steven-ryan-11bb226

PROGRAM/PROJECT MANAGER

●15+ years leading large-scale software projects, achieving up to 20% process improvement through effective project management.

●Directed solution implementation initiatives that aligned technical roadmaps with business objectives and enhanced model design practices.

●Managed cross-functional teams and resources to consistently meet milestones and mitigate risks, ensuring stakeholder alignment.

WORK EXPERIENCE

MANSFIELD OIL COMPANY Gainesville, GA

Senior Technical Program Manager – IT Business Integration Feb 2025 - Present

●Led delivery of process and technology enhancements across 3 business units, boosting operational efficiency by 15%.

●Oversaw CRAID processes, mitigating risks and reducing issues by 20% during project lifecycles.

●Managed vendor relationships to ensure accountability, contributing to on-time deliverables across projects.

●Built trust-based partnerships with C-suite executives, aligning project outcomes with strategic business objectives.

●Implemented iterative project reviews that improved milestone tracking efficiency by 20%.

RANDSTAD USA Alpharetta, GA

Senior Technical Program Manager – IT Business Integration Mar 2021 - Nov 2024

●Directed technical programs by developing detailed plans and managing schedules, resources, and stakeholders.

●Managed encryption and PII-related risks, proactively preventing threats throughout project lifecycles.

●Optimized project plans and release schedules for a mobile app rollout across 40+ states, reducing deployment time significantly.

●Established a governance process managing RIDAC across initiatives, resulting in a 25% improvement in issue resolution.

●Managed the technical transition to the BlueX Marketing system, ensuring seamless implementation and maintaining stakeholder alignment.

●Enhanced solution implementation by refining release schedules, achieving a 95% on-time delivery rate.

FISERV CORPORATION Alpharetta, GA

Senior Program Manager – Large Bank Solutions Organization Jul 2018 - Mar 2021

●Headed technical programs, delivering solutions that improved operational performance by 18%.

●Developed comprehensive roadmaps and managed stakeholders, dependencies, and risks, ensuring clear project vision.

●Revitalized a major project with a new resource plan that restored client trust and achieved on-time, on-budget completion.

●Delivered a project on time through end-to-end integration and structured user acceptance testing, ensuring quality delivery.

●Implemented a governance process that improved milestone tracking and escalated issues promptly, ensuring program alignment.

●Optimized model design through structured testing phases, achieving a 30% performance improvement.

Client Dedicated Team Lead – Professional Services Organization Mar 2016 - Jul 2018

●Oversaw a 20-member team across technical projects, driving effective technology solution delivery.

●Managed a post Go-Live portfolio of 125 projects valued up to $6M.

●Developed strategic program approaches and client roadmaps to guide product roadmaps.

●Reduced overtime costs by prioritizing post go-live enhancements based on ROI and compliance, streamlining delivery timelines.

Engagement Director – Enterprise Delivery Organization Mar 2015 - Mar 2016

●Steered technical solution projects while leading cross-functional teams and serving as the primary escalation point.

●Enhanced client relationships and increased business partnerships by revamping engagement strategies.

●Aligned sales proposals, client expectations, and project scope to drive effective solution delivery, improving contract fulfillment.

●Managed a $55M engagement, coordinating custom online banking development and release management to ensure timely delivery.

Senior Project Manager – Risk and Compliance Apr 2012 - Mar 2015

Spearheaded seamless integration and operational continuity during organizational shifts by managing back-office claims and reconciliation PMO transition activities for the MBNA International Transition and LaSalle Bank Acquisition.

Achieved operational resilience by leading back-office claims and reconciliation PMO transition activities for the FleetBoston and MBNA Domestic Transition, establishing robust business continuity and disaster recovery processes.

Minimized downtime for the Production Support Group by establishing a 24x7 on-call process to ensure continuous production environment readiness, enhancing support efficiency.

BANK OF AMERICA CORPORATION Atlanta, GA

Senior Technology Project Manager – Card / Claims Technology Aug 1998 - Sep 2011

Project Manager / Systems Engineer – Project & Production Support Services Jun 1996 - Aug 1998

EDUCATION

University of Phoenix

Bachelor of Science (BS), Business / Information Systems

The Pennsylvania State University

Computer Engineering/Computer Science

CERTIFICATIONS

Six Sigma Greenbelt

Bank of America Corporation

SKILLS

Project & Program Management: Project Management, Software Project, Resource Management, Budget Management

Technical Implementation: Solution Implementation, Model Design, Testing

Risk & Change Management: Risk Mitigation, Change Management, Milestone Tracking

Stakeholder Engagement: Stakeholder Alignment, Data-driven

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