Customer Service Administrative Assistant

Shawnderek Hill *** Appian Way Jacksonville, FL **208

Cell: 904-***-**** E-mail: ****.*********@*****.***

Professional experience in Responsible, High-visibility, and Multi-task Environments Innovative, energetic with Leasing/Management, Eviction Filing, Strong Customer Service and Receptionist Experienced in office administration

“Solving Problems and Taking Initiative”

Core Strengths Skills

Communications skills (verbal and written) Public Notary- Commission#GG 325468 Exp:08/18/2027

Analyzing, Lowering & Maintaining budget RentRoll, MRI, Yardi, AMSI, Onesite, Grace Hill

Team Player and Professional Image Wordperfect, Microsoft, Quickbooks, Appfolio

Management of 112, 272, 432, 240, 388 units Fair Housing Law Certified, MOR & REAC Preparations & Inspections

HUD 4350.3, Tax Credit, & Conventional Certified Housing Specialist

Administrative Assistant & Reception Experiences

Order office supplies, organize office, maintain filing systems, handle incoming calls, compose letters daily, and prepare weekly, monthly, and quarterly reports in a timely manner.

Oversee day-to-day management of office to ensure all activities were running smoothly.

Maintain precise records of business transactions and office activities.

Process payables/receivables and process payroll

Routed incoming mail, prepared community newsletter.

Greeted visitors, managed calls, scheduled appointments, maintain calendars, and resolve resident’s concerns.

Property Management Experiences

Reviews all rental applications, deposits, security deposit disposition letters, and all other lease forms for accuracy and compliance to policy with Tax Credit/ HUD 4350.3

Lease apartments, qualify new clients, verify rental applications, analyze credit reports, and prepare leases.

Responsible for rent payment collections, posting and depositing.

Assisted in interviewing process.

Managed and motivated employees

Manage and perform eviction process, MOR Audit, and Property Preparation for REAC

Career Experiences and Time Frame

Compliance Manager- AMC, LLC. Feb 2024- Current: Portfolio of 7 property sites FL and GA. Perform quarterly physical tenant file audits and ensure site staff successfully resolves any issues found. Conduct weekly/bi-weekly compliance calls and review monthly reports to ensure timely submission of the following. Timely completion of Annual Recertifications. Outstanding and completed Interim Recertifications. Special Claims updates. Upcoming and current vacancy and applicant processing. Upcoming audits (MOR, LIHTC audits, etc.). EIV discrepancies and follow up.

Local Contract Specialist- CGI Federal: Jan 2022 Oct. 2023: HUD PBCA Contract. Conducts on-site Management and Occupancy Reviews of project-based section 8 programs. The review consists of reviewing documents for compliance with both the current contract and HUD regulations, citing deficiencies found, issuing a report of findings and corrective actions, and monitoring the property for compliance with corrective actions. Works alongside with property manager and owners of Section 8 building and help them to remain in compliance with all the HUD rules and regulations with a portfolio size of 45-60 Section 8 properties. Ensure to maintain complete and detailed files to provide the Team Leader and/or Manager with data and records requested in a timely manner.

Housing Counselor- Jacksonville Housing Authority: 10/2020- 01/2022 (385 client case load) Being a Housing Counselor consist on conducting initial assessment, interim adjustments and re-examination reviews of individuals interested and/or in HCV housing, Project-Based Housing, Moderate Rehab and other programs under the Jacksonville Housing. She interviews applicants to determine eligibility or continued eligibility for housing by obtaining income, conducting background screening, explains procedures of housing to applicants in accordance to regulations and conducts orientations briefly to familiarize client of different programs. With her caseload, Shawn generates weekly reports, engages dialogue with Property Owners, respond orally and written inquiries request from clients and prepares departmental correspondence in accordance with established procedures.

Community/Account/ Regional Manager- Project 180 Inc.: 10/2013- 09/2019- Oversees everything from finding and qualifying tenants, maintenance of the (portfolio of 6 communities) properties, taking the role of middlemen between landlord/ property owner and tenants. Including her role, she organizes and supervise groups of managers to establish duty priorities across properties, aggregating rent collection, maintenance, and permitting; and monitoring tenant relations with managers and assisting where necessary.

Property Manager Positions

Royal American Management:10/2019- 09/2020 (Village At Hyde Park Full Lease-up)

Bayshore Grove Management: 01/2010- 03/2013- (Magnolia Terrace Apartments: 237 units: Full Renovation, Kendall Lake and Lantern Square: 433 units Conventional)

Equity Residential: 09/2007- 01/2010- (Mariners Wharf Apartments: 272 units, Silver Springs Apartments 432 units, Northlake Apartments: 240 units) Conventional Properties)

Education

Florida State College at Jacksonville- Downtown/ Online Present Student Major: Business Minor: Communication

A. Philip Randolph of Technology- High School Diploma: Jacksonville, FL

o Student Council President o Student of the Month (August)

o Yearbook Editor o Teachers Top Ten Seniors Chamber of Commerce

Training and Certifications

Management Occupancy Review Specialist- MORS

Certified Property Manager- CPM

Certified Property Manager Specialist- CPS

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