Customer Service Store Manager
Resume:
Employment history
Store Manager Feb, **** - Present
Postal Annex at Menifee
Implemented strategies to increase customer satisfaction in the shipping market Ensured sales quotas were met
Provide Notary public and live scan agent services Handle mail for PO box holders
Ran reports to monitor sales performance
Manage customer concerns, claims, and sales
Handled money and deposits
Interviewed, trained new hires, and ran reports to ensure sales success Develop and implement marketing strategies to attract new customers and increase sales Oversee and optimize store layout and merchandising display to enhance customer experience and increase sales revenue Managed store operations and inventory to ensure efficient operation and prevent stockouts Ensure compliance with all postal regulations, including accurate weighing and postage calculation using Fedex, UPS, DHL and USPS Fax, scan/email, copy service
Cashier Apr, 2014 - Mar, 2015
Dollar Tree at Menifee
Greeted customers at entrance
Unloaded freight trucks once a week
Met Sales quota
Provide excellent customer service by assisting customers with their purchases and answering any questions they may have. Maintained a clean and organized checkout area at all times Handle cash transactions accurately and efficiently Assist in training new cashiers on cash handling procedures Maintain a high level of accuracy and attention to detail Cashier Jun, 2012 - May, 2013
Postal Annex at San Diego
Provided exceptional customer service and met sales quota Handled various inquiries and requests from customers regarding shipping Ensured accurate cash handling and reconciliation at the end of each shift, following company policies and procedures Processed shipping for FedEx, UPS, DHL, and USPS
Handled mail for po box holders
Provided fax, copies, scan/email services
Maintain a clean and organized work area to ensure a positive and professional environment for customers Education
High school diploma Sep, 2009 - May, 2012
South West High school at San Diego
Skills
Customer Satisfaction Team Management
Sales Performance Monitoring Cash Handling
Leadership Training
Marbella Velasquez
Experienced store manager with 10+ years of experience in customer service and 3 years of managing experience. Demonstrated ability to lead and motivate teams to achieve high sales rates. A dedicated professional with strong communication skills, seeking a new opportunity to integrate and leverage my skills for the benefit of the company.
22569 Raymond Rd, Perris, 92570
************@*****.***
Skills
Inventory Management Attention to Detail
Postal Regulations Customer Service
Notary Public (6+ yrs) Sales
Spreadsheets
Languages
Spanish English
References
Isabella Suklja
John Weber
Postal Annex Postal Annex
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