Project Management Manager

Gloria DeVaughn Burr P a g e *

Gloria DeVaughn Burr

Rockmart GA 30153 404-***-**** 770-***-**** ******@*****.*** PROJECT MANAGER

Highly accomplished and results-oriented Project Management Professional with extensive experience in leading complex projects, fostering collaborative partnerships, and driving cross-functional teams to achieve strategic objectives. Proven ability to apply strategic insight and broad business knowledge to solve intricate problems, adeptly communicating complex technical concepts to diverse stakeholders. Recognized for mentoring and developing personnel, building high-performing teams, and managing critical vendor relationships. Expertise in business and systems requirements analysis, process development, and strategic planning, supported by a strong foundation in IT results and proficiency in Microsoft Suites (365 and Teams), Adobe Suites, and project management software. Holds a PMP certification and a Master's Certificate in Project Management, complemented by Six- Sigma Green Belt training.

AREAS of EXPERTISE

Cross-Functional Team Leadership Stakeholder Management Effective Communication and Presentation Problem Solving and Decision Making People Development and Mentoring Conflict Resolution Facilitation Developing Personnel Strategic Planning and Execution Regulatory Compliance Analytical Skills Results-Driven Project Management Vendor Management Business Requirements Analysis Process Design and Implementation Budget Management and Analysis Risk Assessment and Mitigation Data Analysis and Reporting Quality Assurance Control System and Application Analysis Six-Sigma (Green Belt) Microsoft Suites (365 and Teams) Project Management Software Comparative Analysis Management Process Flow Diagramming Reverse Quickbase Software Development Machine Learning PowerBI Coaching

PROFESSIONAL EXPERIENCE

Principal Technical Project Manager (2021 - 2025):

● Led critical, high-impact projects and spearheaded the design and implementation of innovative business strategies, leveraging broad business acumen and strategic thinking to resolve complex challenges and drive significant organizational outcomes.

● Fostered collaboration and influenced executive decisions by independently managing projects and frequently partnering with senior leadership.

● Mentored colleagues and provided guidance on intricate issues, contributing to team development and problem-solving capabilities.

● Enhanced cross-functional communication and streamlined internal processes for customer, sales, and support interactions, resulting in a 20% improvement in efficiency and a 15% increase in customer satisfaction.

● Developed and implemented a centralized portal for client opportunities and requests, improving team collaboration and project prioritization through enhanced feasibility assessments.

● Orchestrated the establishment of a unified technological roadmap between clients and vendors, significantly improving capacity planning and forecasting accuracy through effective communication and partnership.

● Collaborated effectively with business and technology partners, as well as external vendors, to drive projects through to successful online implementation, ensuring alignment with strategic objectives and target architectural platforms.

Gloria DeVaughn Burr P a g e 2

● Utilized PowerBI to develop tracking tools within the single-entry portal for project programs and statuses, supporting transparent communication of progress.

● Partnered with the Data Analytics team to develop and maintain KPI dashboards and scorecards, facilitating data-driven decision-making and identifying performance gaps through effective communication of insights.

Senior Technical Vendor Manager (2007 - 2021):

● Provided comprehensive oversight of vendor resources and contractual agreements, ensuring strong relationships and alignment with organizational goals in ordering and billing.

● Managed vendor relationships as the primary point of contact, effectively addressing objectives, resolving issues, and ensuring timely project delivery.

● Collaborated on and implemented strategies to maintain both application environment and security compliance, showcasing strong teamwork and regulatory understanding.

● Partnered with sourcing managers on vendor contract negotiations and management, considering application maintenance and enhancements to achieve mutual benefit.

● Developed and presented compelling business cases for application modernizations, retirements, and consolidations, demonstrating strong communication and strategic persuasion. Release Management - IT Delivery (2005 - 2007):

● Established strategic partnerships to safeguard the integrity of IT production systems, highlighting collaborative skills.

● Led efforts to synchronize project release schedules, ensuring alignment with broader organizational plans through effective communication and coordination.

● Communicated release implementation progress and closure status to project management and cross-functional teams, ensuring transparency and successful deployments.

● Led successful special project teams focused on process improvement and communication enhancement, demonstrating leadership in driving positive change. EDUCATION AND PROFESSIONAL DEVELOPMENT

Bachelor of Arts (B.A.), Political Science and History Academic Spelman College, Atlanta, GA

Professional Project Management Professional Certification Master’s Certificate in Project Management

SELECT RECOGNITIONS. CERTIFICATIONS and AWARDS

● 1998: Recognized for the development of a new work entry tool for internal service / customer representations, demonstrating an ability to understand user needs and facilitate improved communication channels.

● 1999 - recognized with the "Achiever's Club" award for top 10% management performance, specifically for contributions related to long-distance entry initiatives.

● 2008 - Recognized for developing a Rules Based Engine for customer-facing applications.

● 2014 - Recognized for achieving 100% Federal and Local compliance of systems along with tailored disaster recovery plans centered on business and mission critical applications.

● 2022 - Recognized for designing a workflow that integrated with PowerBI for statistical and dashboard communications.

● 2024: Recognized for assisting with the development of the training modules and curriculum for a unified project entry portal that reduced 11 points of entry for internal resources, highlighting coaching, people development, and communication skills in simplifying complex processes.

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