Program Analyst Billing Specialist

Ivy Sarvis

*********@*****.*** • (301-***-*****

PROFESSIONAL EXPERIENCE

DC Department of Corrections Washington, DC

Program Analyst 2024-Present

Plan and coordinate Family Reunification events, including logistics, programming, and stakeholder engagement.

Conduct interviews and assessments to determine eligibility and suitability for participation in reunification events.

Collaborate with community partners to identify services and programs that support family reintegration.

Organize and lead stakeholder meetings with community-based organizations, maintaining professional relationships to enhance program effectiveness.

Facilitate trauma-informed training for staff and partners, including CEU opportunities for clinical professionals.

Conduct background checks, verify official documents, and maintain compliance with relevant policies and procedures.

Screen and notify residents about upcoming Family Reunification events, ensuring clear communication of eligibility and deadlines.

Develop and maintain family-friendly resources, including brochures outlining visitation processes and safety protocols.

Establish strategic partnerships with reentry organizations to support resident’s post-event.

Oversee data collection and reporting, using tracking tools to monitor participant outcomes and event impact.

Ensure event capacity, accommodating up to 150 per event across multiple facilities.

Co-led the grant audit, ensuring full compliance and successfully passing the review process.

Family Choice Health Care Lanham, MD

Payroll Administrator 2002-2023

Processed and maintained all payroll records for 125 employees, ensuring compliance with financial policies and regulations.

Conducted financial audits and investigations, resolving payroll discrepancies and ensuring accurate documentation.

Developed policies and procedures related to payroll operations and compliance.

Tracked and audited incoming funds, ensuring proper financial oversight.

Medical Billing Specialist

Oversaw daily billing department functions, including medical coding, charge entry, payment posting, and reimbursement management.

Conducted financial investigations to resolve discrepancies, recovering over $250,000 in fiscal year 2023.

Analyzed and interpreted Explanation of Benefits (EOBs), remits, and payment postings.

Implemented new practice management software to improve efficiency and compliance.

Conducted quality control surveys and provided recommendations to improve financial processes.

Metropolitan police department Washington, DC

Lead Communications Operator 1998-2002

Conducted formal and on-the-job training for communications operators on emergency response procedures, radio operation, and system use.

Maintained up-to-date knowledge of policies, procedures, and directives to provide technical assistance to staff.

Supervised and evaluated trainee performance, providing feedback to supervisors on progress and training needs.

Assisted with the development of user instruction manuals and training materials.

Conducted formal lectures and demonstrations on communication equipment operations.

Communications Division Dispatcher 1992-1998

Operated a multi-channel two-way radio system, interactive CAD terminal, and a CAD resource status terminal.

Monitored radio transmissions to ensure prompt dispatching of high-priority calls for service.

Conducted background checks and data retrieval using WALES, NCIC, MILES, and NLETS systems.

Maintained continuous communication with mobile units, foot patrols, and department officials.

Dispatched all radio units assigned to designated channels, ensuring timely responses to emergency calls.

Community Relations Specialist 1989-1992

Developed and managed community engagement programs, including fundraising events benefiting local youth.

Maintained records and information on civic groups, programs, and partnerships.

Represented the department in community outreach initiatives, delivering presentations on crime prevention.

Coordinated the department’s Ride-Along Program and processed requests for seven police districts.

Designed and distributed commendation certificates for officers and citizens in recognition of outstanding achievements.

911 Telephone Operator 1988-1989

Handled emergency and non-emergency calls, utilizing the WALES, NLETS, and NCIC systems for data retrieval.

Ensured accurate documentation and distribution of incident reports and administrative records.

Provided critical information to law enforcement personnel while maintaining confidentiality and compliance with departmental policies.

Demonstrated extensive knowledge of city geography, DC Code, and emergency response protocols.

EDUCATION

University of district of Columbia Washington DC

24 credits earned 1991

Strayer Business College Washington DC

24 credits earned 1987-1988

Prince George Community college Upper Marlboro, MD

24 credits earned 1985-1986

Howard university Washington DC

24 credits earned 1983-1984

LaReine High School Suitland, MD

High School Diploma 1982

ADDITIONAL INFORMATION

●Skills

●Background investigations, suitability assessments, and security clearance processing

●Employment suitability investigations and documentation

●Knowledge of WALES, NCIC, NLETS, and other law enforcement databases

●Investigative interviewing and report writing

●Stakeholder engagement and strategic partnership development

●Policy compliance, record-keeping, and case documentation

●Trauma-informed practices and training facilitation

●Event planning and program coordination

●Strong verbal and written communication skills

●Ability to analyze and interpret legal and procedural guidelines

●Knowledge of Washington, DC, and Metropolitan Area geography

●Trainings

oTelephone operator and dispatcher training, Metropolitan Police Training Academy, October 1988

oCommunity Relations Training, Metropolitan Police Department, 1989

oTraining in Records Management, Fleet Management Division, Metropolitan Police Department, 1993

oWALES and NCIC training for Terminal Agency Coordinator, Department of Justice, 2000

oMedical Billing Training, Prince George’s Community College, 2001

oReal-estate school, Weichert Real-estate school, 1999

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