Cybersecurity Analyst
Resume:
Timothy David II
https://tdavid****.github.io/Portfolio/
Mesa, AZ 85213
**********@*****.***
Professional Summary
Motivated and detail-oriented professional with a proven track record in customer service and sales, delivering exceptional client experiences through active listening, problem-solving, and professional communication. Experienced in high-volume sales environments, consistently achieving targets while maintaining 95%+ customer satisfaction ratings. Skilled in organizing campaign details and collaborating with teams to drive business growth. Proficient in HTML, CSS, JavaScript, SQL, and Python, showcasing adaptability and a commitment to learning. Eager to contribute strong interpersonal skills and a performance-driven mindset to your organization, with newly acquired skills in cybersecurity. Authorized to work in the US for any employer.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Newrez LLC-Tempe, AZ
May 2024 to April 2025
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
• Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
• Recognized as top performer within the team for consistently achieving high stack ranking by being in the top 25%
• Utilized CRM software, Sales Force and ILS, to accurately document interactions with customers and track issue resolution progress
Customer Service Retail Manager
Safelite AutoGlass-Chandler, AZ
January 2021 to April 2024
• Managed a team of up to 50 reps
• Coached reps to consistently Exceed their goals
• Helped newer reps from all over the company on our help line
• Drove team morale with incentives and team building activities
• Assisted my peers with solving problems with systems and interpersonal interactions via Teams chat
• Hit my maximum performance goals 10 months in a row
• Held accountability conversations up to and including terminations
• Managed rep adherence
• Worked with other departments to help manage inbound service requests
• Documented coaching conversations daily
Sales Rep
Wellgenix-Tempe, AZ
March 2019 to October 2019
• Customer Service
• Sold an average of $4000 worth of product a month
• Handled return credits
• Updated customer records
• Made 150 - 200 calls per day
• Handled personal and business information of customers
• Mediated customer complaints
• Input orders
• Cold called businesses to increase our customer base Sales Rep
Liberty Volkswagen-Libertyville, IL
December 2017 to December 2018
• Customer Service
• Sold an average of 13 cars a month
• Negotiated Sale Price of Vehicles
• Updated customer records
• Made 30 - 50 follow-up calls per day
• Handled personal information of customer
• Maintained a 95% customer satisfaction rating
• Assisted with T.O.'s
• Completed Volkswagen Elite Sales Training
Sales Rep
Kenosha Subaru-Kenosha, WI
December 2016 to December 2017
• Customer Service
• Sold an average of 10 cars a month
• Negotiated Sale Price of Vehicles
• Updated customer records
• Made 30 - 50 follow-up calls per day
• Handled personal information of customer
• Assisted with T.O.'s
• Maintained a 96% customer satisfaction rating
Customer Service Rep
Dovenmuehle Mortgage, Inc-Lake Zurich, IL
June 2015 to October 2016
• Customer Service
• Disseminating escrow analyses
• Requested reallocation of funds
• Updated records
• Light web support
• Communicating via email with borrowers
• Handled an average of 85 inbound calls per day
• Assisted coworkers with policy questions
• De-escalation of customer issues
• Strengthened relations with priority clients
Education
High school diploma
Maine East High School-Park Ridge, IL
August 1994 to July 1998
Skills
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Management
• CSS (1 year)
• Microsoft Office
• Sales Experience
• Risk management (1 year)
• Analysis skills
• Microsoft Powerpoint
• Linux (1 year)
• Team Management
• Customer Service
• Accounts Receivable
• JavaScript (1 year)
• Python (1 year)
• Network security (1 year)
• Service Technician Experience
• Data entry
• Communication skills
• Threat detection & response (1 year)
• Escrow (4 years)
• Negotiation
• Sales
• Phone etiquette
• HTML (1 year)
• SQL (1 year)
• As400
• Cybersecurity (1 year)
• Time management
• 10 Key Calculator
Certifications and Licenses
Google Cybersecurity Certification
July 2025 to Present
Coding Foundation Certificate (Sololearn)
June 2025 to Present
Responsive Web Design Certificate (freeCodeCamp.com) April 2025 to Present
Driver's License
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