Customer Service Data Entry

Chekeshia Daniels

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Longview, Tx 75604 903-***-****

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Summary

With 10+ years of customer service and retail experience and 5+ years of shipping & receiving experience, I’ve gained great insight on handling customer’s various request and issues. As well as how to maintain and organized stockroom. All with a strong ability to multi-task and manage time while keeping a clean and organized workspace.

Education

Associate of Applied Science in General Studies 05/2001

Kilgore College

Technical Skills

•Communication

•Customer Service

•Organized and Detailed oriented

•Training & Coaching

•Data Entry

•Merchandising

•Shipping & Receiving

•Inventory Control & Management

•WPM – Approx. 50

•Answering & Transferring Calls

•Recording Messages

•Scheduling Appointments

Work History

Customer Service Representative

Best Buy – Longview, Tx 11/2012- Present

•Recorded shipment information and organized an effective stock room.

•Working in shipping & receiving checking in packages, entering POs and Receiving POs.

•Followed detailed standards of product care while receiving shipment.

•Trained new team members on inventory management and day to day task.

•Helped organize Physical Inventory by creating sections and counting every product by hand according to each section.

•Able to resolve issues within the store by identifying the cause and creating a plan of action.

•Help solve problems with customer orders.

Shipping & Receiving 06/2009 – 07/2011

CPU Wholesale Inc. - Longview, Tx

•Worked in shipping & receiving taking in product, entering in and completing Purchase orders

•Inspecting for damaged products that came in on trucks.

●Kept detailed records of invoices and inventory count.

Receptionist

05/1999 – 07/1999

Army Recruiting Station - Longview, Tx

Answering phones

Taking messages

Making appointments

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