Customer Service Data Entry
Resume:
Carla Y White
**** ******* ***** ** *******, TX *7047 512-***-**** ***********@*****.***
Summary
Seasoned Administrative/Accounting Clerk focused on optimizing business documentation, financial tracking, and reporting. Exceptionally flexible with a confident and resourceful mindset, knowledgeable and qualified in administrative support and customer service. I have over fifteen years of experience in managing fast-paced environments. Highly organized with remarkable communication skills.
Skills
Exceptional Customer Service in-person, via e-mail, Microsoft Office, Mailroom Duties, Software to include but not limited to AppFolio, QuickBooks, QuickBooks Intuit, QuickBooks Online, QuickBooks Enterprise, MYOB, SAP (training) Creative Accounting Solutions, Recovery Tract, Proficient Executive Level of Administrative Tasks, Receptionist Task, Data Entry
Experience
July 2018-Current, Harris County Houston, TX- Complaints & Appeals Assistant/Administrative Clerk
o Receive calls from Disaster Recovery Hotline, Research & Inquire each caller
o Provide Outstanding Customer Service
o Update Disaster Recovery Data Base as needed
o Update Denial, Withdrawal, Appeals & Complaint Data Base as needed
o Prepare Denial/withdrawal letters update Data Base as needed
o Upload the Denial/withdrawal letters onto the main drive, Upload Letters into Data Base
o Other job assignments include but not limited to… Back-up Receptionist, Prepare Certified Mail,
Prepare File Folders, Prepare Mailing Labels, Work Various Office Machine
October 2014-January-2021, Dorothy Pearce CPA, Houston, TX – Accounting Clerk/Receptionist
o Accounts Payable, Match Invoices, Financial Statements, Reconcile Bank Statements
o Advanced Administrative Skills, Retain Accounting Filing System, Data Entry
o Sales Tax Report, Payroll, Monthly and Quarterly Payroll Tax Deposits
o Provide Exceptional Customer Service to Clients
o Maintain Chart of Accounts & Database
o Switchboard Receptionist
March 2013-October 2014, Safety Shoe Distributors, Houston, TX –Billing Specialist
o Match Invoices & Purchase Orders, A/P
o Maintain City of Houston Purchase-Card Account
o Complex Administrative Duties & General Office Duties
o Monitor & Manage Incoming Payments
o Progressive Mail duties
February 2007-July 2012, Texas Real Estate Commission, Austin, TX-Administrative Assistant
o Executive Level of Administrative Tasks Daily
o Review & Enter Money Batches for Processing
o Renew, Update & Enter New Licensee Information
o Excellent Customer Service
o Maintain Professional Demeanor
Education
o 2007-2012, University of Phoenix, Phoenix, AZ –Bachelor of Science in Business Administration
o 1982-1984 Durham Business College, Austin, TX- Associates in Accounting
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