Customer Service Data Entry

AYEWUMI BUSAYO ABIDEMI

Phone: +*** 703-***-**** Email: *************@*****.***

Address: ** ******* ******** ******, ***** Road, Command, Lagos State, Nigeria. PROFESSIONAL SUMMARY

Detail-oriented and proactive administrative and virtual support professional with a strong background in accounting, customer service, transcription, and remote assistance. Skilled in digital tools and cloud-based systems, with proven success in calendar management, data entry, web research, and document organization. Demonstrates high levels of reliability, communication, and teamwork, with the ability to work independently, meet deadlines, and maintain professionalism in both physical and virtual settings. Recognized for integrity, adaptability, and a solutions-focused approach to every task.

WORK EXPERIENCE

Virtual Assistant (Freelance)

September 2023– Present

Provided virtual administrative support to clients across various sectors, ensuring smooth daily operations.

Managed calendars, appointments, and meetings using Google Calendar and Microsoft Outlook.

Handled professional email inboxes, reducing clutter and improving response efficiency by over 40%.

Conducted detailed web research and data scraping to support content development and business decisions.

Managed and updated websites and blogs, improving search visibility and user engagement.

Created social media content, scheduled posts, and tracked engagement metrics.

Oversaw travel arrangements and coordinated virtual events and webinars.

Prepared spreadsheets and reports using Google Sheets and Excel for finance and project tracking.

Executed email marketing campaigns and follow-ups using email automation tools..

Account Clerk / Administrative Assistant

Royal Crest Global Academy, Lagos

November 2021 – Present

Recorded and updated daily income, fees, and tuition payments in structured financial templates.

Issued official receipts and verified payment confirmations from parents and guardians.

Maintained accurate student records and organized digital and paper filing systems.

Responded to client and parent inquiries, delivering excellent front-desk support.

Assisted in preparing monthly and termly reports on financial and E

EDUCATION

Higher National Diploma (HND)

in Accountancy

Federal Polytechnic Ilaro, Ogun

State – 2019

Ordinary National Diploma

(OND) in Accountancy

Federal Polytechnic Ilaro, Ogun

State – 2016

TRAININGS AND

CERTIFICATION

Certificate in Virtual

Assistant, Transcription &

Freelancing – 2023

National Youth Service Corp

2019 - 2020

SKILLS

Hard Skills:

Microsoft Office Suite (Excel,

Word, PowerPoint)

Google Workspace (Docs,

Sheets, Calendar, Drive)

Sage 50, QuickBooks (Basic

Use)

Transcription and proofreading

Email and calendar management

Web research and data scraping

Content scheduling and social

media support

CRM and file organization

(Dropbox, Google Drive)

Soft Skills:

Verbal and written

communication

Confidentiality and

professionalism

Time management and

multitasking

Customer service orientation

Critical thinking and

adaptability

Attention to detail

administrative performance.

Managed inventory of school supplies and stationery in coordination with the procurement unit.

Supported management in organizing internal meetings and parent- teacher interactions.

Junior Accountant (NYSC)

Federal Airports Authority of Nigeria (FAAN)

2019 – 2020

Maintained financial documentation and recorded revenue data into the organization's chart of accounts.

Processed and reviewed contractor financial submissions, including invoices and supporting documents.

Assisted with internal and external audits by preparing financial summaries and documentation.

Supported the finance team in reconciling accounts and generating periodic reports.

Maintained confidentiality and accuracy in all accounting functions and record keeping.

Administrative Assistant & Customer Support (IT Placement) Bristow Helicopters Nigeria Operations

December 2016 – November 2017

Welcomed clients, visitors, and vendors while managing inquiries at the reception.

Directed complaints and requests to appropriate departments for resolution.

Handled meeting coordination, including room bookings, minute-taking, and reminders.

Responded to customer messages and emails with professionalism and clarity.

Managed petty cash accounts and processed expense reimbursements.

Maintained filing systems and archived client and internal documents both digitally and physically.

Supported HR and Admin teams with data entry, document preparation, and internal communication.

Teamwork and independence

Problem-solving and initiative

LANGUAGE(S)

English: Fluent

Yoruba: Native

REFERENCES

Available Upon Request

Contact this candidate