Office Manager Patient Access

SHANA BOYD

*********@*****.*** 205-***-**** Birmingham, AL 35235

Summary

Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement. Skills

Experience

Spectraforce Technologies Inc. Religh, NC

Patient Access Representative

06/2022 - 02/2023

• Verified demographics and insurance information to register patients in computer system.

• Applied HIPAA privacy and security regulations while handling patient information.

• Organized and maintained records by updating and obtaining both personal and financial information from patients.

Pride Staffing/

Samuel's Tubular Products

Birmingham, AL

Tool Room Attendant

07/2021 - 05/2022

• Controlled tools inventory and ordered new supplies to meet expected demand, replacing broken or outdated tooling.

• Maintained storage lists, files and logs for effective control of [Type] tooling.

• Repaired tools and improved tooling performance with skilled use of shop grinders and other tools.

• Budgetary Planning

• CRM and Office Management Software

• Team Building

• Teamwork and Collaboration

• Problem Resolution

• Performance Tracking and Evaluation

• Managing Operations and Efficiency

• Goal Setting

• Verbal and Written Communication

New Millennium Tax(Seasonal from Jan-

April)

Birmingham, AL

Office Manager

01/2015 - Current

• Managed office inventory and placed new supply orders.

• Monitored payments due from clients and promptly contacted clients with past due payments.

• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.

• Administered payroll and maintained proper documentation of employee personnel.

• Reviewed files and records to obtain information and respond to requests.

• Managed, scheduled and coordinated office functions and activities for employees.

• Handled scheduling and managed timely and effective allocation of resources and calendars.

Auditor

04/2020 - 05/2021

• Managed completion of planned audits, reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.

• Composed clear and concise audit findings to deliver comprehensive audit reports.

Substitute Teacher,

Jefferson County School.

Jan 2019 - Feb 2020, Birmingham, AL

• Fill in as needed when teachers have to be off, fulfill duties left by teachers for students.

Reason of gap-Due to medical issues

Agent Team Member,

American Income Life,

Oct 2017 - Mar 2018, Birmingham, AL

• Sold policies to families in need of life insurance made inbound calls and informed about pricing for the insurance.

Tax preparer(seasonal)

Lifeline Financial changed to King financial.

Jan 2013 -April 2014

• Prepare tax returns for clients, filling in tax reports and advised answered clients on tax management strategies and questions. Tax preparer, (self-employed)

First Class Tax Preparation/Office Manager

Jan 2007- April 2012

Birmingham, AL

Prepare tax returns for over 200 clients during season Print checks, communicate with IRS, communicate with banks for clients, if a client is audited prepare all necessary documents needed for audits, simplify process so that clients understand. Direct or coordinated the supportive services department of a business, agency, or organization.

Set goals and deadlines for the department.

Monitor the facility to ensure that it remains safe, secure and well- maintained

Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records. Amazon Bessemer, AL • Conducted audits on internal controls and developed reports on findings. Education and Training

Virginia College - Birmingham Birmingham, AL

Associate of Applied Science in Legal Administrative Assistance 05/2000

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