Customer Service Office Manager

Name - *

WAEL SALEM HAMDY EL SHEIKH

Phone: 002*********** – 002***********

Email address: ************@*****.***

Date of Birth: 18 /07/1966

Marital Status: Married

Cairo, 6

th

of October city.

EDUCATION

Bachelor of Commerce – Cairo University May 1987

HONORS AND AWARDS

Manager of the month.

For the role of the hotel manager.

April 2022

Thanks letter from Coronel University USA School of Hotel Administration March 2007

PROFESSIONAL TRAINING

Courses at Grand Hyatt Cairo:

-Strategic Management. (Oct. 2021)

-Asst. Front Office MGR., Duty MGR., Night MGR Jan 2010 – March 2010: Name - 2

Hyatt lifestyle, Service Excellence 11, Service Excellence 111, Service Excellence 1V, Time & Task Management, Competencies Overview, Coaching, Basic Communication, Up Selling Skills, Smart Selling 1, Smart Selling11, How to Conduct Meetings, Performance Management, Leadership Competencies.

Courses at Pyramisa Hotel:

2000-2002

Competitive Marketing Strategies, Professional Selling Strategies, Strategies cost Management, Target costing.

PROFESSIONAL EXPERIENCE

March 2011 – Present.

Duty Manager and Airport Office Manager at Grand Nile Tower hotel. Roles:

-Strategic Management.

-Coaching Commercial.

-PR.

-Customer Service, Sales & Marketing.

-Analysis, Development and Cooperation with all departments.

-Strategic Engagement Communication.

-Creating Business, experience leading a team and managing the daily operation of the business, responsible for maintaining the standard of work from employees as well as, demonstrate the essence of creating an exceptional guest service, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees.

-Meeting regularly with upper management to stay up to date with organizational changes, issues, and improvements.

-Handle any problem for our guest and guest must be satisfied. Generated new development that focuses on employees.

Airport Office Manager at Grand Hyatt Hotel.

Dec 2003 - Mar 2011.

Roles:

-Brand development, growth, and revenue.

-Develop strategy and Strategic Engagement, including business plan & sales strategy development.

-Advise new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial.

Name - 3

-Generate new strategy for a development company that focuses on residential new market. Management, PR, Guest Service, Analysis, Sales &Marketing.

-Create innovative Business Instruction on workstation setup. Airport Office Manager at Pyramisa Hotel & Resorts. Jul.2000 – Dec.2003

Job Responsibilities:

- Management, PR, Customer Service, Sales & Marketing and Analysis.

- Business Development and engagement with other departments.

- Handle all guest related issues or complains.

Airport Office Manager at Pharoh Egypt Hotel

Dec.1988 - Jul.2000

Job Responsibilities:

- Management, PR, Customer Service, Sales & Marketing.

- Business Development, Cooperation with other departments.

- Handle all guest related issues or complains.

Accountant & Public Relation at US-Aid program

Oct 1987 - Oct 1988

Job Responsibilities:

• Accountant tasks.

• Preparation Of Letters & Scanning.

• Managing E- mails.

• Follow up the budget to US-Aid programs.

LANGUAGES

Arabic: Native Language

English: Fluent Listener, Fluent Speaker, Advanced Reading, and Writing COMPUTER SKILLS

Programs: Word, Excel, Power point, Opera and Lotus. Name - 4

References

Available upon request.

Contact this candidate