Front Desk Hr Manager
Resume:
ORANYELI NNAEMEKA DANIEL
Lagos State, Nigeria
**********@*****.***
Professional Summary
Experienced and result-oriented statistician with over 3 years’ experience cutting across the IT, administrative management, Retail store management. In possession of good communication, management and negotiation skills. Seeks to innovate and customer-centric with a track record of bringing about customer satisfaction and loyalty.
Skills: • Good communication skills •Technical skills •Negotiation skills •Analytical skills •Interpersonal relationship skills •Excellent team player •Attention to details • Ability to work under pressure • Programming skills • Administrative skills.
Education
Bachelor of Science •Statistics •2018 University of Ilorin, Ilorin, Kwara State
Professional Experience
Admin/Hr. Assistant Leadvent Group Oct 2023 till date
Key Contributions/Achievement
Assisting the HR Manager in scheduling interviews and following up with candidates.
Scheduling meetings, booking halls for occasions, and outings, staff onboarding programs.
Liaise with vendors and regulatory bodies.
Acknowledged, resolved staff complains.
Distributed internal memo, and queries.
Working closely with the HR Manager and did other duties as assigned.
Executed Programs and events, assisted in the design of agendas, and event post on social media platforms.
Monitoring activities of junior staffs and artisan.
Customer service officer New Edge Finance Limited Nov 2022 till Oct 2023
Key Contributions/Achievement
Customer care duties
Maintained a positive, empathetic, and professional attitude towards customers at all times.
Communicated with customers through various channels.
Processed orders, forms, applications and requests.
Acknowledged, resolved customer complains.
Studied our product inside and outside so as to be able to answer questions from customers and potential customers as at when due.
Keeping records of customer interaction, comments, transactions, complaints.
Providing feedback on the efficiency of the customer service product’s
Hr. Assistant /Admin officer. Diva Cakes & Confection Dec 2020 till Aug 2022
Key Contributions/Achievement
Maintaining of company appliances and equipment.
Compiling and maintain paper, digital and electronic employee records including holiday and sickness leave.
Assisting the HR in taking interviews, pre-interviews, and also background check ups.
Handling logistics related issues as related to company vehicle fuel card, swift and timely movement of company supplies and cakes to various outlets.
Manage office supplies, stock and place orders.
Posting of job ads online and booking interview sessions
Revamping CVSs and cover letter for candidates.
Maintain and update company policies as needed.
Book meetings rooms and hotels for company top staff board meetings.
Distribute and store correspondent.
Supervising the duties of junior staffs.
Handling staff related issues as related to medical test and health related licenses and documentations with health governmental bodies.
Assistant Store Lead Ruff N Tumble • Lagos Nigeria Nov 2019 to Nov 2020
Key Contributions/Achievement
Actively looking out for new sales opportunities through cold calling, networking, social media and classified leads
Meeting and always achieving daily, weekly and m0nthly targets of the store
Maintaining and the inventory of the store, receiving stock from warehouse and to double check as against the way bill invoice
Detailed customer experience management at the store.
Performed cost-benefit and needs analysis of existing/potential customers to meet their needs.
Established, developed and maintained positive business and customer relationships
Reached out to customer leads through cold calling.
Expedited the resolution of customer problems and complaints to maximize satisfaction.
Achieved agreed upon sales targets and outcomes within schedule.
Coordinated sales effort with team members and other departments.
Computer skills:
Excellent knowledge in Ms. Word, MS excel Outlook (intermediate), office 365.Intermediate, Office 365, Microsoft team.
Excellent in windows OS, Android OS.
Good use of Scanner, Printers. etc
Reference
Available upon request
Contact this candidate