Customer Service Project Management
Resume:
Profile
Motivated, personable business professional with a college degree. 6-year track record of profitable small business ownership. Talent for quickly mastering technology . Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.
Skills Summary
Project Management
Report Preparation
Written Correspondence
General Office Skills
Computer Savvy
Customer Service
Scheduling
Marketing & Sales
Accounting/Bookkeeping
Front-Office Operations
Professional Presentations
Professional Experience
COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY
Prepare complex reports ensuring full compliance with agency requirements and tight deadlines.
Author professional correspondence to customers and vendors.
Design and deliver series of classes for Toyota, educating employees.
Conduct small-group sessions on Quality Circles.
Rapidly learn and master varied programs; recently completed standardized work,Excel charting, presentation skills certificate course at TMMI.
Have been certified in Basic blueprint, Adv. Blueprint, CMM programming (basic and advanced), Geometric tolerincingand dimension.
MASTERY & ORGANIZATION
Manage all aspects of day-to-day operations as an owner of T&L
Finances: accounts payable/receivable, invoicing, insurance billing, budgeting
Compliance with all legal requirements.
Employment History
Manpower- Mead Johnson- Evansville, IN
Machine Operator June 2017 to November 2017
TMMI - Princeton, IN
Team Leader 2003 to 2016 ( retired August 12,2016)
Team Member 1999 to 2003
T&L – Haubstadt IN
Owner/Operator, 2005 to Present
Gibbs Die Casting- Henderson, KY
CMM programmer, Process Cord. 1990-1999, Team member, Machinist
H&R Block
Tax preparer 1980-1985
HR,Quality manager, Instructor 1985-1990
Education
Western Governors University of Indiana
Bachelor of Business Management June 2011 to present (graduation October15, 2016)
University of Southern Indiana
SHRM 2013
Educational session contact hour – 2 hours
Volunteer:
CASA Vandeburgh County (August 2016) 30+ hours of training to present.
TMAA (2011-2014)
References:
Personal
Tammy Hobby
4520 Atkins Lane
Evansville,IN., 47725
Sonia Townsend
13731 Martin Road
Evansville, IN., 47725
*****@*********.***
Work
Sherrie Smith
1805 Greenfield Road
Evansville, IN.,47715
**********@*****.***
Kevin Wise
9603 West 575 South
Owensville, IN., 47665
*****.****@****.******.***
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