Medical Records Service Representative
Resume:
Crystal Quinones
San Antonio Tx,
*************@*****.***
Looking to bring excellent attention to detail work ethic to a professional setting, wile making a positive influence through professionalism and communication.
Patient Service Representative
Northeast Orthopedics and Sports Medicine
April 2024-August 2025
Answer telephones and direct calls to appropriate staff.
Schedule and confirm patient appointments, surgeries, and medical consultations.
Maintained medical records and correspondence files.
Obtained and prepared medical records by mail, e-mail, or fax.
Greeted patients while facilitating them to appropriate staff.
Perform various clerical or administrative functions, such as ordering inventory of supplies.
Disbursed laboratory results, FMLA paperwork, Placard applications, work restriction documents through Athena messaging software
Operated office equipment, such as multiline phones, fax, copy machine, scanner, credit card machine and messaging systems.
Printed reports, invoices, financial statements for patients.
Administrative Assistant
Side By Side - Killeen, TX
August 2022 to June 2024
Maintained and implemented office policies and procedures.
Designed filing system for a more efficient and organized work flow.
In charge of ordering and maintaining Inventory
Communicated daily with all locations regarding client care and assigned duties.
Increased Clientele schedule by 40 percent within 4 months of hire
Posted payments daily.
Submitted claims
Verified insurance
Collected copay/deductibles
Handled all denied claims
In charge Of credentialing all providers within my location
Patient Service Representative
Baptist M & S Imaging Center
San Antonio, TX
March 2021 to August 2022
Left employment to relocate to Killeen Tx
Registered patients for daily imaging such as X-rays, MRI, CT, Ultrasound. Fluoroscopy, Arthrograms, Mammograms. Nuclear Medicine.
Updated Patient information and insurance
Ensured all information was accurate in the system before techs and radiologists began exams for the day.
Scheduled appointments
Confirmed appointments
Prepared Sedation for claustrophobic patients.
Front Desk Receptionist
Dermatology Associates of San Antonio
San Antonio, TX
September 2013 to August 2019
Check in/check out
Updated patient information forms and insurance cards
Prepared charts and procedure information for Medical assistant Confirmed appointments
Collect copay and out of pocket procedures
Sales of merchandise such as Sun screens, makeup and skin care products .
Front Desk Receptionist/Chiropractic Assistant
Integrative Medical Clinic –
San Antonio, TX
April 2002 to June 2013
Check in/check out
Updated patient information in system
Scanned and entered insurance cards and Identification.
Confirmed appointments
Financial consulting for future care
Daily filing of charts
Assisted with X ray parameters and developing
Instructed and educated patients on therapeutic exercises and range of motion
Performed different modalities on patients such as Acuscope, Ultrasound, hot/cold treatment
Paraffin
Education
Technical school for Medical Assisting
National Institute of Technology - San Antonio, TX January 2001 to October 2001
Skills
Insurance Verification
EMR/EHR Systems
Athena
eClinical works
Medical Records
HIPAA
Vital Signs
Injections
Credentialing (2 years)
Medical billing (10+ years)
Office Management
Venipuncture
ICD-IO
Data entry,
Multi-line phone systems,
Medicare,
Workers Compensation
Personal Injury
Multitasking
Organizational skills,
Blood sampling,
Interpersonal skills,
Computer skills,
Communication skills,
Time management,
Front desk,
Typing,
HIPAA,
Customer support,
Microsoft Word
Microsoft Windows,
Microsoft Office,
Microsoft Outlook,
Quality assurance,
Medical records,
Writing skills
Customer service,
Intake,
Medical scheduling,
Call center,
Phone etiquette,
Contact this candidate