Patient Care Medical Assistant

R Rebecca R Roland-Solivan

270-***-**** *******.****@******.*** Hopkinsville, KY 42240

WWW: Bold Profile

SKILLS

Blood collection

techniques

•

• Venipuncture

• Patient preparation

Specimen labeling

procedures

•

• Prioritizing stat orders

Lab equipment

calibration

•

• Lab equipment operation

• Compassionate caregiver

Medical office

administration

•

• Sterile technique

• Diagnostic procedures

• Medical procedures

Monitoring patient

progress

•

• Insurance verification

• Equipment sterilization

• Simple dressings

• Appointment setting

• Patient care coordination

• Patient relations

• Procedure assistance

• First aid

• CPR

Patient flow

management

•

• Data entry

• Electronic medical records

• Phlebotomy

Immunization

administration

•

• EMR / EHR

Maintaining

confidentiality

•

• Direct patient care

• Vital signs monitoring

• Customer service

• Workflow organization

• HIPAA protocols

PROFESSIONAL SUMMARY

Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes. Developed skills in fast-paced healthcare environment, focusing on patient care and administrative tasks. Demonstrated ability to manage patient records and assist with medical procedures. Seeking to apply these transferrable skills in new field, leveraging experience in high-stress settings.

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Punctual and compassionate, always ensuring patient comfort and care. Well-versed in medical terminology and procedures, proficient in administering medications and recording vital signs. Committed to improving patient outcomes through efficient support and attention to detail.

Conscientious Healthcare professional offering over Number years of experience in fast- paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.

Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

Personable and attentive to detail, with strong foundation in patient care and medical procedures. Possesses comprehensive understanding of blood collection techniques and safety protocols, combined with proficient skills in venipuncture and specimen handling. Dedicated to ensuring high-quality patient interactions and accurate specimen collection for optimal diagnostic results.

Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance. Competent phlebotomy technician with over 6 years of experience working in high-volume, fast-paced hospital settings. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens.

Energetic, detail-focused individual with strong aptitude for patient care and precision in medical settings. Knowledgeable about cardiac health and monitoring, with hands-on skills in using and maintaining EKG equipment. Committed to ensuring accurate diagnostics and improving patient outcomes.

Healthcare professional prepared for demands of EKG technology and patient monitoring. Skilled in performing precise EKGs and interpreting results to assist in patient diagnosis.

• Clinical applications

• Insurance confirmation

• Treatment setup

• Healthcare procedures

Sample collection

procedures

•

• Injection administration

• Medical records oversight

• Schedule coordination

Blood pressure

measurement

•

• Telephone etiquette

• Physical stamina

• Infection control

• Phlebotomy techniques

• Safety compliance

• Patient education

Verbal and written

communication

•

• Basic life support

• Triage assessment

Multitasking and

organization

•

• Attention to detail

• coding

• Medical billing

• Needs assessments

• Medical billing and coding

• Payment collection

• Conflict resolution

Medical records

management

•

Inventory and supply

management

•

• Wound care

• Sterilization techniques

Medication

administration

•

• Clinical documentation

• Patient care

• Patient scheduling

Specimens collection and

processing

•

• Medical terminology

• HIPAA compliance

LANGUAGES

Sign or ASL

Limited Working

English

Native or Bilingual

Known for collaborative team efforts and adaptability to changing clinical environments. Experienced with medical office administration, including patient records and appointment management. Utilizes skills in coordinating medical office tasks to ensure smooth operations. Knowledge of medical billing and coding, contributing to efficient office functionality.

Offering strong attention to detail and aptitude for mastering new systems quickly. Contributes understanding of medical billing and coding principles, ensuring accuracy and compliance. Ready to use and develop analytical and communication skills in Clinical Billing Specialist role.

Offering strong interpersonal and analytical skills with readiness to learn and grow in healthcare financial advisory setting. Brings foundational understanding of medical billing and coding, combined with skills in data analysis and customer service. Ready to use and develop expertise in financial counseling and insurance coordination in Desired Position role.

WORK HISTORY

April 2024 - February 2025

Phlebotomy Technician ( PH1 ) Float, Pathology Associates, Hopkinsville, KY March 2022 - April 2024

Certified Medical Assistant ( CMA ), Community Medical Clinic, Hopkinsville, KY November 2021 - March 2023

Collection Specialist, Baptist Health, Madisonville, KY October 2018 - January 2023

Coffee And Donut Shop Manager, Whistle Stop Donuts, Hopkinsville, KY

• Improved patient satisfaction by providing efficient, accurate, and timely blood draws.

• Tracked collected specimens by initialing, dating, and noting times of collection.

• Collected fluid or tissue samples by using appropriate collection procedures. Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.

•

• Sanitized, restocked, and organized exam rooms and medical equipment. Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

•

• Called and faxed pharmacies to submit prescriptions and refills. Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.

•

• Vital signs

• Vaccines

• Injections

• Venipuncture

• Charting using ECW or Eclinical Works

Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.

•

Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

•

Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.

•

• Maintained high volume of calls and met demands of busy and productive group.

• Billing, Insurance, and coding errors .

Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.

•

Delivered excellent customer service by addressing and resolving customer inquiries and complaints.

•

• Managed inventory control, cash control, and store opening and closing procedures. October 2018 - November 2020

Factory Packing Supervisor 3rd Shift, Whistle Stop Donuts, Hopkinsville, KY Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.

•

Maintained a safe work environment by enforcing strict adherence to safety guidelines and protocols.

•

Conducted regular audits of packed goods prior to shipment, confirming compliance with both internal standards as well as external regulations or client specifications.

•

Coordinated with other departments to ensure seamless communication and timely deliveries.

•

Boosted employee morale through recognition programs and open communication channels.

•

EDUCATION

April 2023

Certifications, Medical

Lighthouse Resource Center, INC, At The Way, 197 Lafayette Street Cadiz Ky 42211 Licensed and certified through MEDCA

*Phlebotomy Technician (PH1)

#127-10251

* EKG Technician (EKG1)

#127-10258

* certified, clinical and administrative medical assistant ( CMA1 ).

#127-10262

February 2009

Career Diploma, Business Management

Penn Foster Career School, Scranton, PA

Business Strategies

Business Connections

Market Research

Marketing

Business Plan

Business Structures

Financing your business

Legal resources and requirements

Putting your business online

Keeping records

CERTIFICATIONS

Certified ;

* clinical and administrative medical assistant

( CMA )

* Phlebotomy Technician ( PH1 )

* EKG Technician ( EKG1 )

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